# (English C1) Customer Support Consultant, SaaS (remote)

**Company**: SupportYourApp
**Location**: Salvador, State of Bahia
**Work arrangement**: remote
**Experience**: entry
**Job type**: contract
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://apply.workable.com/j/D8E52D3DD8?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/english-c1-customer-support-consultant-saas-remote-eb40767c-a5a/

## Description

We are seeking a Customer Support Consultant to join our team. As a Customer Support Consultant, you will deliver outstanding customer support via emails and calls, assist customers with product-related questions, technical troubleshooting, and solution-oriented support.

Responsibilities:

- Deliver outstanding customer support via emails and calls;

- Assist customers with product-related questions, technical troubleshooting, and solution-oriented support;

- Respond to customer email inquiries in accordance with established service level agreements;

- Manage open support cases, ensuring unresolved issues are actively tracked and updated;

- Escalate complex or high-priority issues to the appropriate team when needed;

- Proactively communicate status updates to customers and internal stakeholders, ensuring transparency and timely follow-through;

Requirements:

- Excellent English skills (C1 for both spoken and written);

- At least 6 months of experience in a customer support role;

- Previous experience in a customer support for a SaaS or cybersecurity company;

- Computer science knowledge;

- Experience performing effectively in a fast-paced, high-volume environment;

- Strong troubleshooting and problem-solving skills;

- A sense of urgency and the ability to manage tasks through to completion;

- The ability to communicate clearly, professionally and empathetically with customers;

- Strong stakeholder management skills, with the ability to work effectively across teams and customer groups;

- A customer-focused mindset with a commitment to delivering a positive support experience;

- Basic computer skills and ability to work with CRM systems and support tools;

- Commitment to delivering high-quality customer service and meeting performance targets;

- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload);

Benefits:

- Flexible schedule;

- Opportunity to cooperate fully remotely;

- Inclusive international environment;

- Compensation in USD;

- Rewards for referring friends;

- Balance between project workload and personal time, but also – internal health policy;

- Responsive leadership interested in your growth and long-lasting cooperation;

- Greenhouse conditions for self-development;

- A culture built on trust, with no time-tracking requirements.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Excellent English skills (C1)
- customer support experience
- computer science knowledge
- troubleshooting and problem-solving skills
- stakeholder management skills
- CRM systems and support tools

### Nice to have
- Strong technical aptitude
- experience using ticketing systems such as Zendesk or similar support platforms

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Source: [Apply at apply.workable.com](https://apply.workable.com/j/D8E52D3DD8?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)