# Italian Technical Support Representative

**Company**: HP
**Location**: Ariana
**Experience**: mid
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Ariana-Ariana-Tunisia/Operatore-di-Supporto-Tecnico--Italian-Technical-Support-Representative-_3169736-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_eb3e130d-3af

## Description

We are seeking an Italian Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for resolving technical issues of medium and high complexity, providing comprehensive responses to customer inquiries, and offering proactive assistance to customers.

**Responsibilities**

- Operate independently, following established protocols to address customer issues, applying moderate professional judgment to support defined processes.

- Resolve technical problems of medium and high complexity related to hardware and software through interactions with customers and proactive notification systems.

- Provide complete responses to customer inquiries regarding services, products, technical aspects, and customer relationships, including product functionality, specifications, and repairs.

- Proactively support customers to mitigate or prevent problems and participate in process improvement and quality initiatives.

- Collaborate effectively with customers, developers, QA specialists, and managers to ensure project objectives are met.

- Establish and maintain trusting relationships with customers at various technical levels.

- Apply in-depth knowledge to resolve complex issues and recommend improvements through creative and effective approaches.

- Coordinate departmental activities, support and train the team, and serve as an escalation point for issues within your area of expertise.

- Identify opportunities for improvement, formulate recommendations, and ensure adequate controls are in place through review, analysis, and verification activities.

**Requirements**

- High school diploma or equivalent GED, or equivalent work experience or demonstrated competencies.

- At least 2 years of professional experience in related fields, preferably in remote support, telephone support, technology, or similar environments.

**Preferred Qualifications**

- None

**Skills and Competencies**

- Excellent Italian language skills

- Good English language skills

- Agile methodologies

- Automation

- Computer hardware

- Computer science

- Printing technology knowledge

- Desktop support

- Help desk support

- ITIL (Information Technology Infrastructure Library)

- Incident tracking and management

- Microsoft Office 365

- Microsoft Windows 11

- Operating systems

- Peripheral devices

- Technical support

**Soft Skills**

- Effective communication

- Results-oriented

- Learning agility and adaptability

- Digital literacy

- Customer orientation

**Impact and Scope**

- Contributes to departmental results and guides or provides specialized expertise to functional project teams, potentially participating in cross-functional initiatives.

**Complexity**

- Works on complex assignments requiring personal initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions.

## Skills

### Required
- Agile methodologies
- Automation
- Computer hardware
- Computer science
- Help desk support
- Incident tracking and management
- ITIL
- Microsoft Office 365
- Microsoft Windows 11
- Operating systems
- Technical support

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Source: [Apply at hp.wd5.myworkdayjobs.com](https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Ariana-Ariana-Tunisia/Operatore-di-Supporto-Tecnico--Italian-Technical-Support-Representative-_3169736-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)