# Senior Manager of Brand Experience

**Company**: Pattern
**Location**: Lehi, UT
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: Full-time (Salary)
**Category**: Operations
**Industry**: Technology

**Apply**: https://jobs.lever.co/pattern/7764fae4-4a26-418b-8d1a-b8f6ebffd4c1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_eb392415-542

## Description

We are seeking a Senior Manager of Brand Experience to lead a high-performing team of Operations Managers while personally driving marketplace strategy for all of our brand partners as part of our Pattern Creators team.

In this dual-impact leadership role, you will scale our TikTok Shop division, mentor operations managers, and refine the strategic playback for Pattern's key brand partners.

**What is a day in the life of an Senior Manager of Brand Experience?**

- Partnering directly with central supply chain and internal logistics teams to align procurement, inventory allocation, and fulfillment with live shopping and creator-driven demand spikes.

- Leading and managing end-to-end Product Detail Page (PDP) optimization, new product launches, listing quality, and creative asset enhancements for high-converting TikTok Shop storefronts.

- Overseeing overall shop health, including customer service workflows, fulfillment SLAs, onboarding coordination, and immediate adaptation to evolving TikTok Shop marketplace policies.

- Managing price parity monitoring and unauthorized seller monitoring to protect brand integrity.

- Guiding and supporting an execution team,including offshore operations partners and internal operational specialists,to ensure seamless task execution across all active accounts.

- Collaborating cross-functionally across internal business units to resolve process bottlenecks, enforce operational standards, and streamline internal workflows.

- Prioritizing and executing on multiple competing workstreams simultaneously while maintaining exceptional quality, speed, and cross-functional alignment.

**What will I need to thrive in this role?**

- Project Management Mastery: Exceptional organizational skills with a proven track record of prioritizing dozens of moving parts, managing complex workstreams, and maintaining speed without sacrificing quality.

- Cross-Functional Influence & EQ: High emotional intelligence combined with a strong point of view and direct assertiveness.

- Stakeholder Management: Deep passion and natural ability for working across matrixed teams internally, earning trust quickly, and navigating internal organizational dynamics effectively.

- Operational & Marketplace Expertise: Background in e-commerce operations, store health, PDP optimization, or marketplace management.

- Leadership & Team Direction: Demonstrated ability to manage distributed execution teams and empower team members to deliver high-impact results.

**What does high performance look like?** A high performer earns trust quickly, identifies operational risks early, and creates clarity across teams.

**What does success look like in the first 30, 60, 90 days?**

- First 30 Days: Build relationships and earn trust with key internal stakeholders, learn current supply chain and fulfillment processes, and map out the operational landscape.

- First 60 Days: Develop targeted improvement plans, introduce new SOPs, and smooth out internal process gaps and operational kinks across cross-functional teams.

- First 90 Days: Advance TikTok Shop operations to the next level by delivering best-in-class PDP and listing optimizations, upgrading main images, seamlessly adapting to new marketplace policies, and establishing standard-setting operating practices.

**What is the team like?** You will report directly to a VP of Social Commerce and collaborate daily with account management and cross-functional operational partners, while managing a dedicated operational execution group.

**What is the company culture?** We are looking for individuals who are:

- Game Changers

- Data Fanatics

- Partner Obsessed

- Team of Doers

**Benefits**

- Unlimited PTO

- Paid Holidays

- Onsite Fitness Center

- Company Paid Life Insurance

- Casual Dress Code

- Competitive Pay

- Health, Vision, and Dental Insurance

- 401(k) match

## Skills

### Required
- Project Management
- Cross-Functional Influence
- Stakeholder Management
- Operational & Marketplace Expertise
- Leadership & Team Direction

### Nice to have
- TikTok Shop
- Amazon
- ecommerce operations
- store health
- PDP optimization
- marketplace management

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/pattern/7764fae4-4a26-418b-8d1a-b8f6ebffd4c1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)