# General Manager - Collections

**Company**: PayPal
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $169,000.00 - $250,800.00 Annually
**Category**: Finance
**Industry**: Finance

**Apply**: https://paypal.wd1.myworkdayjobs.com/en-US/jobs/job/New-York-United-States-of-America-Virtual/Sr-Director--Collections-and-Recoveries_R0138152-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_eb1c2c9e-a60

## Description

This job acts as a general manager, leading a team focused on collecting past due and charge off debts across PayPal products and geographies.

You will monitor performance, identify and drive operational improvements, and partner with Strategy & Analysis, Product, and Engineering to advance strategic initiatives.

Additionally, you will collaborate with a wide range of stakeholders including business leaders, Legal, Compliance, Risk, Audit, external regulators, etc.

**Essential Responsibilities:**

- Lead a large and geographically diverse team, including PayPal FTE and/or first and third-party suppliers

- Own supporting process performance impacting your scope of responsibility (e.g., digital outreach, digital fulfillment, etc.)

- Develop and monitor performance metrics, balancing losses, customer experience, operations expense, associate satisfaction, and risk

- Identify and drive operational initiatives aimed at reducing losses, improving customer experience, driving efficiency, and reducing risk

- Partner with Collections Strategy to initiate and advance strategic initiatives; contribute meaningfully to strategic planning

- Develop and coach senior people leaders (Director and Senior Manager level)

- Stay abreast of industry trends, and be the face of PayPal at industry forums

- Collaborate with a wide range of stakeholders across the business

**Minimum Qualifications:**

- 12+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience

**Additional Responsibilities & Preferred Qualifications :**

- Collections experience across a wide range of asset classes -- e.g., Credit Card, BNPL, Business Lending

- Experience leading successful interactions with regulators in the US, UK, and EMEA

- Success leading and implementing call center transformation initiatives

## Skills

### Required
- collections
- leadership
- strategic planning
- performance management

### Nice to have
- collections experience
- regulatory interactions
- call center transformation

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Source: [Apply at paypal.wd1.myworkdayjobs.com](https://paypal.wd1.myworkdayjobs.com/en-US/jobs/job/New-York-United-States-of-America-Virtual/Sr-Director--Collections-and-Recoveries_R0138152-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)