# Principal Demo Engineer

**Company**: Fin
**Location**: San Francisco, California
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $268,200-$320,350
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/intercom/jobs/7926714?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_eaea1826-15e

## Description

Job Title: Principal Demo Engineer

We are looking for a Principal Demo Engineer to join our team at Fin. As a Principal Demo Engineer, you will own the platform and tooling that powers every Fin demo at Intercom. You will be responsible for building first-class demo features into Fin itself, creating UI and workflows so Solutions Engineers can spin up, reset, and tailor demo accounts in minutes.

Key Responsibilities:

- Own the Fin demo platform end-to-end. Multi-tenant mock workspaces, seeded data, configuration, reset infrastructure, and guardrails that make demos reliable, fast, and safe.

- Build first-class demo features into Fin itself. Create UI and workflows so SEs can spin up, reset, and tailor demo accounts in minutes - not hours.

- Use AI to prepare demos. Use Fin itself (and other models) to research prospects, synthesize realistic org structures and conversations, and auto-configure demos for specific verticals and use cases.

- Let SEs move faster. Build templates, libraries, and scripting hooks so SEs can compose complex demo scenarios with guardrails - not raw access to production.

- Show Fin across every surface it touches. Web Messenger, mobile SDKs, voice, email, Slack, API-driven workflows. The demo should match how customers will actually deploy.

- Partner with Enablement. Design hands-on training, demo libraries, and certification paths that ramp SEs and AEs faster than anywhere else in the industry.

- Stay one step ahead of the product roadmap. When a new Fin capability ships, the demo for it should already exist. This happens with strong collaboration with our product teams directly.

- Codify what works. Turn patterns from the field into tools, templates, and playbooks the whole GTM org can use.

Requirements:

- 6+ years building software in a customer-facing technical role - Solutions Engineering, Developer Relations, Founding Engineer, or similar.

- Hands-on AI/LLM product experience. You've built with LLMs, you understand RAG, tool use, agents, and evals, and you know the practical limits of current models.

- Strong full-stack chops: TypeScript on the front end plus one strong backend language (Ruby, Go, or Python), and comfort working across web and mobile (iOS/Android or React Native).

- Deep familiarity with SDKs, wrappers, and developer-facing APIs - you've both built them and integrated against them. RESTful APIs and SaaS integrations are second nature.

- You've made yourself measurably more productive with Claude Code or equivalent agentic coding tools. You can show concrete examples of where AI doubled your output - and you'll teach the rest of the SE org to do the same.

- Design sensibility. You care how the demo looks, not just what it does. You know that a demo that works but looks amateurish loses deals.

- An eye for what makes a demo land - the difference between a feature walkthrough and a story that closes deals.

Nice-to-haves:

- Background in customer support, contact center, or CX tooling.

- Experience building internal platforms or developer tooling at scale.

- Experience designing or maintaining multi-tenant demo or sandbox environments, including synthetic or anonymised data.

- Prior work that bridged engineering and revenue - lighthouse deals, founding-engineer scope, or solutions engineering platforms.

Benefits:

- Competitive salary and meaningful equity.

- Comprehensive medical, dental, and vision coverage.

- Regular compensation reviews - great work is rewarded!

- Flexible paid time off policy.

- Paid Parental Leave Program.

- 401k plan & match.

- In-office bicycle storage.

- Fun events for Intercomrades, friends, and family!

## Skills

### Required
- AI/LLM product experience
- Strong full-stack chops
- Deep familiarity with SDKs, wrappers, and developer-facing APIs
- Design sensibility
- An eye for what makes a demo land

### Nice to have
- Background in customer support, contact center, or CX tooling
- Experience building internal platforms or developer tooling at scale
- Experience designing or maintaining multi-tenant demo or sandbox environments
- Prior work that bridged engineering and revenue

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/intercom/jobs/7926714?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)