# Senior Customer Success Manager

**Company**: Samsara
**Location**: Remote - Mexico
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/samsara/jobs/8311584?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_eaa7cc6f-203

## Description

We are seeking a Senior Customer Success Manager to join our team. As a Customer Success Manager, you will work closely with our customers to understand their unique challenges, advise on how to customize Samsara for their needs, and become their long-term partner.

Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a hyper-growth company from within.

Responsibilities:

- Ensure customers increase the safety, efficiency, and sustainability of their operations with our IoT platform

- Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value

- Orchestrate renewal-focused business reviews with customers

- Deeply understand the Samsara platform's capabilities and explain them to businesses

- Mitigate escalations and resolve customer issues

- Provide excellent customer service throughout the service cycle

- Champion, role model, and embed Samsara's cultural principles

Requirements:

- 2-5 years of experience in a Customer Success, account management, or consulting role

- SaaS experience preferred

- Experience supporting or working with technical products

- Solutions-oriented with strong problem-solving skills

- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment

- Bachelor's degree from a 4-year institution

- Spanish and English fluency

- IA tools fluency (Claude/Pilot/Gemini, others)

Benefits:

- Flexible, employee-led remote model

- Professional development stipend

- Comprehensive health and parental leave plans

- Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity

## Skills

### Required
- Customer Success
- Account Management
- Consulting
- Technical Products
- Problem-Solving
- Spanish
- English
- IA tools

### Nice to have
- SaaS
- Solutions-oriented
- Strong problem-solving skills

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/samsara/jobs/8311584?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)