# Strategic Program Manager

**Company**: Gusto
**Location**: Atlanta, GA - Hybrid; Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid; Scottsdale, AZ- Hybrid
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $150,640 to $185,789 in Denver & most major metro locations and $177,020 to $218,325 for San Francisco & New York
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/gusto/jobs/8208119?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ea978d42-882

## Description

As a Strategic Program Manager at Gusto, you will play a pivotal role in shaping the future of our customer experience within an increasingly AI-enabled environment.

You will partner closely with executive leadership across Customer Experience, Product, Engineering, Data, Design, and Operational Teams.

Your work will demand a deep customer obsession, strategic foresight, meticulous attention to detail, and a highly creative approach to problem-solving.

**Responsibilities:**

- Lead and drive high-priority, cross-functional programs for Gusto, taking full ownership for their success or failure.

- Develop and manage comprehensive program and project plans, charters, and roadmaps for initiatives that interface with Product, Engineering, and Customer Experience.

- Expertly identify frameworks and design principles for programs that will generate success, and propose new, creative, and effective solutions.

- Collaborate with Engineering, Product & Design, and Business Technology teams to solve impactful problems across multiple initiatives, with an understanding of AI-driven solutions.

- Distill complex technical concepts into clear, actionable updates for stakeholders at all levels.

**Requirements:**

- 8+ years of experience in program management, operations, and/or project management roles, with a proven track record of executing large-scale, complex projects spanning multiple stakeholders and organizations.

- Aptitude for understanding technical workstreams, engineering requirements, and how products/features map to operational needs for launch and change management; experience with AI-driven programs is required.

- Strong understanding of service design principles and methodologies.

- Stakeholder and project management mastery, with a proven ability to drive clarity, recommendations, and alignment amidst competing interests and complexities.

- Insightful quantitative analysis skills, paired with strong critical thinking and sound business judgment.

- Deep empathy and obsession for our small business customers.

- Strong desire for continuous process improvement and a passion for driving efficiency, with demonstrated examples of leveraging AI.

- Executive presence and exceptional ability to influence cross-functional, senior leaders and drive change.

- Comfortable analyzing, questioning, and leveraging data to inform decisions.

- Strong verbal and written communication skills, as well as data visualization and presentation skills.

- Proficiency in program management software like Asana, Notion, Airtable, and JIRA.

- Experience with Excel/Google Sheets and Gsuite is strongly encouraged.

**Compensation:** The cash compensation amount for this role is $150,640 to $185,789 in Denver & most major metro locations and $177,020 to $218,325 for San Francisco & New York.

## Skills

### Required
- program management
- operations
- project management
- AI-driven programs
- service design principles
- stakeholder management
- quantitative analysis
- data visualization
- presentation skills

### Nice to have
- Asana
- Notion
- Airtable
- JIRA
- Excel
- Google Sheets
- Gsuite

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gusto/jobs/8208119?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)