# Billing Operations Analyst 1

**Company**: Twilio
**Location**: Mexico City
**Work arrangement**: remote
**Experience**: entry
**Job type**: full-time
**Category**: Finance
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/twilio/jobs/8261245?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ea84371a-702

## Description

Join Twilio as a Billing Operations Analyst 1, working remotely from Mexico City, Mexico.

As a Billing Operations Analyst 1 at Twilio, you will play a crucial role in maintaining and improving our billing operations.

Responsibilities:

- Manage and respond to external customer emails and queries in a timely manner.

- Onboard customers to Twilio's internal billing system and Financial ERP system.

- Gather and format large raw data sets to assist with customer billing reporting and queries.

- Participate in month-end close activities, including managing and tracking recurring billing, approvals, and customer credits.

- Analyze revenue-related balance sheet accounts and provide ad-hoc customer financial reporting.

- Assist in developing and implementing financial controls and processes surrounding revenue and invoicing.

- Participate in external and internal audits as requested.

- Resolve customer billing queries and provide detailed analysis of customer issues to the Sales team.

- Manipulate and analyze large datasets in Excel.

- Communicate effectively with the Sales team, customers, and Senior Leaders via Slack, SFDC, and calls.

- Work under pressure in a fast-paced environment with quick turnaround times.

- Collaborate with other teams to solve root problems to customer issues.

Qualifications:

- Strong experience in Billing, Revenue, or Order-to-Cash.

- Demonstrated problem-solving, interpersonal, and communication skills.

- Experience working with Oracle, Zuora, and Salesforce is advantageous but not essential.

- Solid experience working with large-volume transactions and strong attention to detail.

- Advanced Excel user with ability to handle large raw data sets using pivots and other functions.

- 1-3 years of experience in an Operations role.

- Periodic weekend work is essential for this role.

- Third-level qualification in Accountancy, Finance, or a Business-related discipline or equivalent experience.

- Proficient in Spanish and English.

What We Offer:

- Competitive pay

- Generous time off

- Ample parental and wellness leave

- Healthcare

- Retirement savings program

- And much more

## Skills

### Required
- Billing
- Revenue
- Order-to-Cash
- Excel
- Communication
- Problem-solving
- Oracle
- Zuora
- Salesforce

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/twilio/jobs/8261245?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)