# [Annotations] Operations Program Manager

**Company**: Scale AI
**Location**: Mexico City, MX
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q112629176

**Apply**: https://job-boards.greenhouse.io/scaleai/jobs/4655240005
**Canonical**: https://yubhub.co/jobs/job_ea6a496b-43b

## Description

As an Operations Program Manager at Scale AI, you will design and execute solutions, tools, and processes that power high-quality training data at scale. You'll ensure precise, timely delivery of datasets that drive perception, manipulation, and autonomous decision-making in robotic platforms.

With rapid growth, new customer onboarding, and continual product innovation, we face both strategic questions and hands-on operational challenges,your contributions will be key to solving them.

You will be part of a highly motivated team of operators and collaborators who will ensure steady delivery and customer satisfaction. You are relentless in driving stellar results, running pilots, tests, and experiments, then handing over new designs to a team of skilled operators.

The blend of operations, process improvement, and cross-functional leadership make this a unique and exciting role that will provide an opportunity to work with multiple teams across the company and around the globe.

### Responsibilities

- Drive some of our most critical operational processes

- Improve existing processes and tools globally

- Collaborate with stakeholders to improve processes for new and existing customers

- Create an effective feedback loop between the frontline, product, strategy, and customers

- Build, maintain, and regularly communicate detailed reporting for other leaders across the company who will use your team's data to inform their own operations and strategy

### Ideal Candidate

- Industry experience in supply chain, finance planning, in an operational role and/or in a top-tier consulting firm

- An undergraduate degree from a top university in an analytics-heavy major (e.g., Engineering or Economics) and/or a graduate degree from a top university in Engineering, Economics, or Business

- Experience leading day-to-day activities and improving processes

- An action-oriented mindset that balances creative problem-solving with the desire to run through walls to deliver outcomes

- Analytical, planning, and process-improvement capability

### Nice to Haves

- Experience with reading SQL and/or another database language

- Experience with Python and/or Mode Notepad scripting

## Skills

### Required
- Industry experience in supply chain, finance planning, in an operational role and/or in a top-tier consulting firm
- An undergraduate degree from a top university in an analytics-heavy major (e.g., Engineering or Economics) and/or a graduate degree from a top university in Engineering, Economics, or Business
- Experience leading day-to-day activities and improving processes
- An action-oriented mindset that balances creative problem-solving with the desire to run through walls to deliver outcomes
- Analytical, planning, and process-improvement capability

### Nice to have
- Experience with reading SQL and/or another database language
- Experience with Python and/or Mode Notepad scripting