# Service and Engagement Team Leader

**Company**: Target
**Job type**: full-time
**Salary**: $22.00 - $37.40 per hour
**Category**: Retail
**Industry**: Retail

**Apply**: https://target.wd5.myworkdayjobs.com/en-US/targetcareers/job/4250-Rusty-Rd-Saint-LouisMO-63128-1973/Service---Engagement-Team-Leader---South-County--MO_R0000477340?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ea5670d9-b8a

## Description

The Service and Engagement Team Leader role at Target involves leading a team of Guest Advocates, Service Advocates, and Front of Store Attendants to deliver exceptional guest experiences. The role requires ensuring that every team member understands and consistently delivers on Target's guest experience commitments and operates efficiently.

Responsibilities:

- Consistently deliver guest experience commitments to create an Easy, Inspiring, and Friendly guest experience.

- Ensure every team member understands, is trained, and consistently delivers on Target's guest experience commitments and consistent operations.

- Actively observe and provide feedback, holding team members accountable while recognising great guest experience moments.

- Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align the team on the right behaviours and execution.

- Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.

- Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates, and Front of Store Attendants who strive to exceed guest service expectations.

- Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning.

- Understand sales goals, business reporting, and guest insights to plan and execute daily/weekly workload.

- Support Target Loyalty Programs to ensure the team can educate and promote the suite of benefits, features, and offerings that reward guests and enhance their shopping experience.

Requirements:

- High school diploma or equivalent

- Must be at least 18 years of age or older

- Previous retail experience preferred, but not required

- Ability to lead and hold others accountable

- Ability to communicate on multiple frequency devices and operate handheld scanners and other technology equipment as directed

- Ability to work independently and as part of a team

- Ability to manage workload and prioritise tasks independently and with a team

Benefits:

- Comprehensive health benefits and programs

- 401(k)

- Employee discount

- Short-term disability

- Long-term disability

- Paid sick leave

- Paid national holidays

- Paid vacation

Salary: $22.00 - $37.40 per hour

## Skills

### Required
- Communication
- Leadership
- Problem-solving
- Time management
- Teamwork

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Source: [Apply at target.wd5.myworkdayjobs.com](https://target.wd5.myworkdayjobs.com/en-US/targetcareers/job/4250-Rusty-Rd-Saint-LouisMO-63128-1973/Service---Engagement-Team-Leader---South-County--MO_R0000477340?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)