# QVB - Flagship Assistant Manager **Company**: Lush **Location**: Sydney, NSW **Work arrangement**: onsite **Job type**: Full-time **Category**: Retail **Industry**: Retail **Apply**: https://lush.pinpointhq.com/en/postings/95628d74-dfbb-4998-a1e2-ea4a3f7a1a2b?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_ea3b8386-7fb ## Description Diversity matters at Lush, where we're building a brand that represents the people of the world. As a Trainee Manager, your main focus will be assisting in delivering exceptional customer service and creating memorable experiences. ## Key Responsibilities - Work closely with the store manager to bring exciting ideas to life, making your store successful through creative planning, and building an exemplary in-store team. - Support the store manager in building a team of customer-focused individuals who are enthusiastic about enhancing the overall shopping experience. - Assist in nurturing a customer-centric team by participating in training sessions, providing constructive feedback, and observing the store manager's leadership. - Delegate to your management team to achieve the needs of the customer and the store. - Think creatively to achieve success whilst innovating and collaborating with your team. - Contribute to managing the store's finances by assisting in setting annual budgets, driving sales, and understanding how to control staffing levels and stock to meet customer needs. - Maintain a beautiful store with effective merchandising, high standards of cleanliness, and strong stock management that enhance the customers' experience in your store. - Develop relationships within your local community to enhance your customer's experience when they come into your store. - Actively engage in personal development by utilising training opportunities, collaborating with other teams around Lush, and gaining exposure to other stores and various aspects of the business. - Create and facilitate a shopping experience that encourages your team to consistently make their customers' day. - With the store manager's support, take on your own projects to make positive changes and add your unique touch, helping our store thrive and grow. ## Skills, Knowledge & Expertise - Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service. - Management Skills: Able to navigate difficult conversations, set and manage expectations, and support your management team. - Teamwork: Consently leading by example on the shop floor, working with your team to achieve your goals, and maintaining a positive and supportive work environment, through the development of your team. - Communication: Strong verbal communication skills to share business messages throughout the store, as well as working with your retailers, your manager, and stores local to you. ## Benefits - 50% discount on Lush products - Profit-based bonus - Paid day off for your birthday - Employee assistance programme - A progressive work environment that celebrates diversity ## Skills ### Required - Customer Service - Management Skills - Teamwork - Communication --- Source: [Apply at lush.pinpointhq.com](https://lush.pinpointhq.com/en/postings/95628d74-dfbb-4998-a1e2-ea4a3f7a1a2b?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)