# Technical Support Administrator

**Company**: Leidos Australia
**Location**: Canberra, Australian Capital Territory
**Job type**: full-time
**Salary**: $96,300.00-$120,400.00
**Category**: IT
**Industry**: Technology

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Canberra-Australian-Capital-Territory-Australia/Service-Desk-Analyst--Technical-Support-Administrator-_R-00195505?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ea2d987e-6d5

## Description

We are seeking a Technical Support Administrator to join our Level 2 Service Desk within our Digital Modernisation Division. As a Technical Support Administrator, you will work in some of the most complex, multi-vendor tech environments alongside a supportive and collaborative team.

The position involves accepting and resolving escalated tickets from the Level 1 Service Desk, monitoring and administering storage technologies, and participating in shift work to support 24/7 service coverage.

Responsibilities:

- Accept and resolve escalated tickets from the Level 1 Service Desk

- Monitor and administer storage technologies, including SAN/NAS and block and file storage

- Monitor storage fabric, software-defined networking, routing and switching, and hyper-converged infrastructure

- Monitor and resolve application processing and operating system incidents across Windows, Unix and Linux

- Participate in shift work to support 24/7 service coverage

Requirements:

- An interest in providing technical support and resolving complex issues

- Strong problem-solving abilities and effective communication skills

- An adaptable approach to new requirements and problem sets, with a commitment to continuous learning

This role requires the successful applicant to be an Australian citizen, gain and be able to maintain a Baseline security clearance.

The position will only be open to Aboriginal or Torres Strait Islander applicants.

We offer a range of benefits, including flexible work arrangements, wellbeing programs, and opportunities for professional development.

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## Skills

### Required
- technical support
- problem-solving
- communication skills
- storage technologies
- operating systems

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Canberra-Australian-Capital-Territory-Australia/Service-Desk-Analyst--Technical-Support-Administrator-_R-00195505?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)