# Customer Service Specialist

**Company**: Greenlight
**Location**: Bengaluru, Karnataka
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://jobs.lever.co/greenlight/8f7ff1d5-6669-4cf8-9e5a-b23eb8b0df5b?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ea0f4a27-2d3

## Description

We are seeking a Customer Service Specialist to help us continue to provide outstanding support to our customers. You'll focus on email-based interactions and internal support tickets helping to ensure smooth account operations, customer verification, and regulatory compliance.

**Responsibilities:**

- Review and process customer support tickets related to account issues, payments, and disputes

- Conduct account reviews, identity verification, and documentation checks

- Escalate complex or fraud related cases

- Log and update case details accurately in internal systems

- Investigate issues using internal tools and policy guidelines

- Meet performance metrics like response time, resolution rate, and quality standards

- Provide feedback to improve processes and tools

- Effectively utilize software and internal tools to navigate customer accounts and solve issues

- Continuously engage in training and other learning opportunities to expand knowledge of the company, product and role

- Adhere to all company policies and procedures

**Requirements:**

- High School Diploma or equivalent

- Strong verbal and written English

- Ability to work independently and stay focused during repetitive tasks

- Exceptional customer service, active listening, and problem solving skills

- Ability to multi-task across systems and maintain composure under pressure

- Proficiency with software, ideally CRM software, and strong typing skills

- Experience in customer service and financial services is preferred

## Skills

### Required
- organisational skills
- problem solving skills
- time-management skills
- attention to detail
- written communication skills
- CRM software

### Nice to have
- customer service experience
- financial services experience

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/greenlight/8f7ff1d5-6669-4cf8-9e5a-b23eb8b0df5b?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)