# Service Administrator

**Company**: Aristocrat
**Location**: Greystanes
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://aristocrat.wd3.myworkdayjobs.com/en-US/AristocratExternalCareersSite/job/Greystanes-NSW-AU/Service-Administrator_R0021258?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e9f30fcc-618

## Description

We are seeking a dedicated Service Administrator to join our dynamic team in Greystanes, NSW, Australia. As a Service Administrator, you will be responsible for maintaining accurate service contract administration and providing essential support to our field staff and service department management.

Your key responsibilities will include:

- Completing monthly and ad-hoc billings for both internal and external customers.

- Managing Service Support Dashboards and running daily reports to update machine databases within our record-keeping system.

- Investigating billing enquiries and generating credit notes where applicable.

- Creating and maintaining customer contracts within our systems.

- Applying increases to invoicing and monitoring all contracts to ensure correct pricing is maintained.

- Providing support to the Service department, including reporting, rostering, and general enquiries.

- Working together with the Call Centre in assisting the team where needed.

- Providing support for the field technicians.

- Supporting the Customer Online Portal.

- Performing general administrative duties as required, which could include arranging travel, meetings, PO's, and expenses.

To be successful in this role, you will need:

- A minimum of 2-3 years of experience in administration and customer service.

- Proven experience in process building and review.

- Sound knowledge of Microsoft Office products.

- Excellent teaming skills with a demonstrated ability to work with diverse teams.

- Strong problem-solving skills and the ability to identify areas of concern quickly.

- High-level oral and written communication skills.

- Attention to detail, delivery-focused, and comfortable working in a fast-paced environment.

- Self-motivation with a drive to completion and resolution.

## Skills

### Required
- Microsoft Office
- Customer Service
- Administration
- Process Building
- Problem-Solving

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Source: [Apply at aristocrat.wd3.myworkdayjobs.com](https://aristocrat.wd3.myworkdayjobs.com/en-US/AristocratExternalCareersSite/job/Greystanes-NSW-AU/Service-Administrator_R0021258?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)