# Customer Service Supervisor

**Company**: 3M
**Location**: Taguig, PH
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Manufacturing
**Wikidata**: https://www.wikidata.org/wiki/Q159433

**Apply**: https://3m.wd1.myworkdayjobs.com/en-US/Search/job/PH-Taguig/Customer-Service-Supervisor_R01168488-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e9edaf62-5f2

## Description

We are seeking an experienced Customer Service Supervisor to lead customer service operations supporting global B2B customers and business partners across international markets.

As a Customer Service Supervisor, you will oversee service delivery across customer inquiries, order support, delivery coordination, follow-ups, service performance, and issue resolution.

Key responsibilities:

- Provide leadership and influence work groups to enhance operational effectiveness

- Supervise the development and implementation of process improvements

- Manage a Customer Service team, assign tasks, and ensure accountability for team activities and results

- Lead projects aligned with business strategies and ensure objectives and deadlines are met

- Participate in corporate programs and uphold 3M's values and ethical standards

Requirements:

- Minimum 5 years of experience in similar roles and 3 years in leadership positions

- Skilled in engaging, influencing, coaching, and leading cross-functional teams

- Excellent at multi-tasking, communication, and presentations under time constraints

- Results-driven with a customer-first mindset and strong process and execution abilities

- Fluency in English (C1 or above)

## Skills

### Required
- leadership
- customer service
- process improvement
- team management
- communication
- problem-solving

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Source: [Apply at 3m.wd1.myworkdayjobs.com](https://3m.wd1.myworkdayjobs.com/en-US/Search/job/PH-Taguig/Customer-Service-Supervisor_R01168488-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)