# Consultant, Customer Experience & Business Process Improvement (CX&BPI)

**Company**: Hewlett Packard Enterprise
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Consulting
**Industry**: Technology

**Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Bengaluru-Karntaka-India/Consultant--Customer-Experience---Business-Process-Improvement--CX-BPI-_1209562-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e9d09ce2-f1c

## Description

Hewlett Packard Enterprise is seeking a Consultant, Customer Experience & Business Process Improvement (CX&BPI) to join their team.

As a senior CX&BPI Consultant, you will be solving HPE Operations' toughest problems, driving strategic transformation, improvement and experience programs, and delivering strategic innovation for the organization.

Responsibilities:

- Facilitate the definition of business/operations strategy for a focused program or diagnostic, by engaging and influencing senior leaders

- Lead cross-functional transformation projects defining opportunities, building solutions, implementing solutions across different teams

- Apply frameworks and best practices to evaluate the transformation program's readiness to launch, develops action plans, leads program mobilization efforts, and provides advisory and program management services throughout the life of the program

- Evaluate and analyze data to support business strategy/operations improvements

- Re-engineer processes to improve delivery, reduce complexity, reduce waste and incorporate accountability to sustain the change

- Define and execute change management initiatives in support of strategy and process changes to include stakeholder assessments and communications

- Foster organization wide collaboration in solving problems

- Engage and work with senior stakeholders

Requirements:

- Bachelor's or Master's degree in Business Management, Engineering or equivalent or Relevant experience leading cross-functional, strategic or transformation projects.

- Experience leading transformation/improvement programs; define and establish program structure and governance frameworks, business case management, KPI measurement, benchmarking, lead executive steering committee or QBR, stakeholder management, financial management, problem solving

- 10+ years of relevant experience

Preferred qualifications:

- Project management certification such as PMP/PMI certification

- Lean Six Sigma or equivalent improvement framework

- Change management experience

- Management Consulting experience

- Advanced facilitation skills

- Previous experience in the technology industry

Benefits:

- Competitive salary and award-winning benefits

- Diverse, inclusive, and supportive culture and team

- Growth through professional development, on-the-job learning and stretch assignments

- Network of talented and motivated colleagues

- Work-life balance and support for career development

## Skills

### Required
- Business Management
- Engineering
- Transformation Programs
- Problem Solving
- Change Management
- Stakeholder Management
- Financial Management

### Nice to have
- Project Management Certification
- Lean Six Sigma
- Management Consulting
- Advanced Facilitation Skills
- Technology Industry Experience

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Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Bengaluru-Karntaka-India/Consultant--Customer-Experience---Business-Process-Improvement--CX-BPI-_1209562-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)