# Relationship Manager, MidMarket

**Company**: Intercom
**Location**: Chicago, Illinois
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $203,400 - $240,500
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/intercom/jobs/7345184?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e9809280-0f8

## Description

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

As a Mid-Market Relationship Manager, you’ll be at the forefront of growth; turning momentum into mastery. You’ll own a portfolio of fast-growing customers and help them unlock the full power of Intercom.

## What will I be doing?

- Own and grow a portfolio of Intercom’s mid market customers; driving measurable revenue expansion, retention, and long-term loyalty.

- Engage with executives and operators to uncover pain points, position AI-driven solutions, and tie Intercom’s platform directly to business impact.

- Design and execute territory strategies that go beyond maintenance; targeting upsell, cross-sell, and multi-business unit expansion with clear, data-backed plans.

- Partner cross-functionally with Marketing, Product, and Customer Success; translating real customer needs into product innovation and GTM alignment.

- Analyze and communicate performance metrics that show the story behind growth; retention, adoption, and platform expansion.

- Invest in team excellence through mentoring peers, sharing winning plays, and raising the overall bar for execution and ambition.

## What skills do I need?

- 5+ years in a quota-carrying role managing a large book of business (85+ accounts) focused on retention, renewals, and expansion.

- 3+ years selling SaaS solutions, ideally in complex, high-velocity environments.

- Proven success navigating procurement processes and influencing enterprise-level decision-makers.

- Experience selling AI-powered products, with deep knowledge of AI applications and the ability to translate technical capability into customer value.

- A track record of consistent overachievement; exceeding quota, driving revenue growth and complex renewals.

## Bonus skills & attributes

- Sharp communication skills; written and verbal, tailored to senior stakeholders and technical teams alike.

- Strong commercial instincts paired with the ability to thrive in a fast-moving, evolving organization.

- High intellectual curiosity and a growth mindset.

- A trusted advisor mentality; skilled at building long-term partnerships across multiple levels in complex organizations.

- Demonstrated leadership, influencing not only within your team but across functions to drive alignment and results.

## Benefits

- Competitive salary and meaningful equity.

- Comprehensive medical, dental, and vision coverage.

- Regular compensation reviews - great work is rewarded!

- Flexible paid time off policy.

- Paid Parental Leave Program.

- 401k plan & match.

- In-office bicycle storage.

- Fun events for Intercomrades, friends, and family!

- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.

## Skills

### Required
- SaaS sales
- AI-powered products
- quota-carrying role
- procurement processes
- enterprise-level decision-making

### Nice to have
- sharp communication skills
- strong commercial instincts
- high intellectual curiosity
- trusted advisor mentality
- demonstrated leadership

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/intercom/jobs/7345184?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)