# Manager - Account Fraud Enablement

**Company**: Mercury
**Location**: San Francisco, CA
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $154,200 - $192,800
**Category**: Operations
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/mercury/jobs/5984547004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e98029cd-e28

## Description

Mercury is building the banking stack for startups, and protecting customers from fraud is core to that mission.

As the Account Fraud program has grown in complexity, spanning transaction monitoring, investigations, BPO operations, and an expanding set of fraud vectors across ACH, wires, checks, and cards, the team has evolved into a two-pillar structure: Fraud Investigations and Fraud Enablement.

The Manager - Account Fraud Enablement will lead the Enablement pillar, managing a team of risk investigators focused on policy, quality, training, operational tooling, fraud domain governance, and fraud trend analysis.

**Responsibilities:**

- Lead and develop the Account Fraud Enablement team

- Own the quality control program

- Scale BPO operations

- Build and maintain fraud policies and procedures

- Drive fraud domain trend analysis

- Own tooling and process improvements

- Support audit and compliance readiness

- Partner across the fraud org

**Requirements:**

- 3+ years of people management experience in fraud operations, risk operations, trust & safety, or a similar investigative/operational environment

- Experience building or scaling an enablement function

- Experience managing or partnering closely with BPO operations

- Understanding of fraud investigations at a practitioner level

- Strong opinions on quality and project management rigor

- Comfortable operating in ambiguity

- Clear and concise communication skills

- Track record of developing talent

**Salary Range:**

- US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $154,200 - $192,800

- US employees outside of the above areas: $138,800 - $173,500

- Canadian employees: $145,800 - $182,200

## Skills

### Required
- fraud operations
- risk operations
- trust & safety
- people management
- project management

### Nice to have
- BPO operations
- quality control
- fraud investigations
- policy development
- tooling improvements

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/mercury/jobs/5984547004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)