# Program Manager, Product Services

**Company**: HP Inc.
**Experience**: senior
**Job type**: full-time
**Salary**: $105,000 to $135,000 USD annually
**Category**: Product Management
**Industry**: Technology

**Apply**: https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Alpharetta-Georgia-United-States-of-America/Program-Manager--Product-Services_3162498-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e953c47d-7a7

## Description

The Program Manager, Product Services for HP Indigo Print – Americas is accountable for the strategy, launch, lifecycle management, and operational performance of assigned services and solutions across North and South America.

You will lead complex, multi-country initiatives that span product introduction, service readiness, continuous improvement, and customer escalation management. Success in this role requires strong product ownership, executive-level customer engagement, financial acumen, and the ability to lead cross-functional teams across regions, time zones, and cultures.

**Key Responsibilities**

**Product & Services Ownership**

- Own the end-to-end lifecycle of assigned HP Indigo service offerings, from launch and adoption through optimization and sunset.

- Translate customer needs, market feedback, and operational insights into clear service requirements, roadmaps, and improvement initiatives.

- Define and track service value propositions, success metrics, and adoption targets across the Americas.

**Delivery & Execution**

- Lead the delivery of large, complex service programs and customer deployments, ensuring alignment to scope, schedule, budget, and customer expectations.

- Prioritize and balance multiple concurrent initiatives based on business impact, customer urgency, and regional priorities.

- Drive operational excellence by identifying process gaps and implementing scalable improvements across services delivery.

**Customer & Stakeholder Engagement**

- Serve as a senior HP Indigo representative for strategic customers, maintaining trusted relationships and ensuring service outcomes meet production and business goals.

- Lead customer escalations end-to-end, coordinating cross-functional teams to resolve issues quickly and prevent recurrence.

- Partner closely with Sales, Marketing, and Regional Services teams to ensure customer insights are reflected in service design and go-to-market strategies.

**Financial & Business Performance**

- Collaborate with finance and services leadership to manage P&L performance for assigned service lines, including spare parts, labor, attach rates, and case closure efficiency.

- Ensure services meet or exceed profitability, cost, and efficiency targets while maintaining high customer satisfaction.

- Support business development efforts by identifying expansion, upsell, and renewal opportunities tied to services performance.

**Leadership & Cross-Functional Collaboration**

- Lead cross-functional, geographically distributed teams including regional services, global operations, engineering, supply chain, and support.

- Establish and track key performance indicators (KPIs) related to service quality, customer experience, financial health, and operational efficiency.

- Influence without authority, driving alignment across global and regional stakeholders toward shared outcomes.

**Education & Experience**

- Bachelor’s degree in Business Administration, Engineering, Information Systems, Computer Science, or a related field.

- 7–10 years of experience in product management, services management, project/program management, or global operations (or 4–7 years with an advanced degree).

- Experience supporting complex hardware/software products in a global, customer-facing environment.

**Core Skills & Expertise**

- Services Product Management

- Lifecycle & Portfolio Management

- Customer Experience & Value Realization

- Business Operations & Process Improvement

- Agile and Waterfall project methodologies

- Risk Management & Mitigation

- Change Management

- Systems Development Lifecycle (SDLC)

- Six Sigma / Continuous Improvement

- P&L Management

- Budget Planning & Cost Control

- KPI Definition and Performance Reporting

- Business Development & Opportunity Identification

- Project management tools (e.g., Microsoft Project, Monday.com)

- CRM and service management systems

- Data-driven decision making and analytics

- Customer Centricity

- Executive-level communication and presentation

- Results orientation with strong accountability

- Learning agility in fast-changing environments

- Ability to influence across regions, cultures, and functions

## Skills

### Required
- Services Product Management
- Lifecycle & Portfolio Management
- Customer Experience & Value Realization
- Business Operations & Process Improvement
- Agile and Waterfall project methodologies
- Risk Management & Mitigation
- Change Management
- Systems Development Lifecycle (SDLC)
- Six Sigma / Continuous Improvement
- P&L Management
- Budget Planning & Cost Control
- KPI Definition and Performance Reporting
- Business Development & Opportunity Identification

### Nice to have
- Master’s degree (MBA or technical discipline)
- Project Management Professional (PMP)
- Agile or Lean/Six Sigma certifications

---

Source: [Apply at hp.wd5.myworkdayjobs.com](https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Alpharetta-Georgia-United-States-of-America/Program-Manager--Product-Services_3162498-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)