# Clinical Case Manager – Oncology Team

**Company**: Bupa
**Location**: Salford Quays
**Work arrangement**: hybrid
**Job type**: full-time
**Salary**: From £37,800 DOE
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://bupa.wd3.myworkdayjobs.com/en-US/EXT_CAREER/job/Salford-Quays/Clinical-Case-Manager--Oncology-Team----Clinical-Services_R1228749?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/clinical-case-manager-oncology-team-e9487223-989/

## Description

We make health happen: At Bupa, we're here to help people live longer, healthier, happier lives – and to make a better world. That's what drives everything we do. As a Clinical Case Manager, you'll be at the heart of this mission, supporting our customers with expert guidance and compassionate care.

You'll be part of a team that's proud to put people first. Whether it's helping someone understand their treatment options or making sure they're on the right care pathway, you'll be making a real difference every day. And because we don't have shareholders, we reinvest everything back into our people, services, and innovation – so we can keep improving health outcomes for everyone.

**How you'll help us make health happen:**

- Support customers and healthcare providers with treatment authorisations, eligibility queries and benefit explanations.

- Assess requests against policy terms and ensure customers are directed to the most appropriate treatment pathway.

- Manage clinically complex cases and provide support to colleagues across the business.

- Maintain accurate clinical records and ensure all activity complies with data protection and regulatory requirements.

- Identify potential concerns, incidents or risks and escalate appropriately.

- Help improve customer outcomes by identifying suitable treatment options and pathways.

- Work collaboratively with colleagues to share knowledge and deliver excellent customer service.

**Key Skills / Qualifications needed for this role:**

- Registration with a relevant professional body (e.g. NMC) as a Registered General Nurse is essential.

- An oncology background is also essential.

- Previous clinical case management experience is desirable.

- The ability to work independently within your scope of practice, using sound judgement and empathy.

- Strong communication skills – you'll be comfortable handling sensitive conversations with compassion and clarity.

- Confidence using multiple systems and tools at once – you'll be talking and typing at the same time.

- A calm, resilient approach – especially when supporting vulnerable or anxious customers.

- A problem-solving mindset – you'll think analytically to find the best outcomes for our customers.

- Previous contact centre experience is desirable, but not essential.

**Benefits**

- 25 days holiday, increasing through length of service, with option to buy or sell

- Bupa health insurance as a benefit in kind

- An enhanced pension plan and life insurance

- Onsite gyms or local discounts where no onsite gym available

- Various other benefits and online discounts

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Registered General Nurse
- oncology background
- clinical case management

### Nice to have
- previous clinical case management experience
- contact centre experience

---

Source: [Apply at bupa.wd3.myworkdayjobs.com](https://bupa.wd3.myworkdayjobs.com/en-US/EXT_CAREER/job/Salford-Quays/Clinical-Case-Manager--Oncology-Team----Clinical-Services_R1228749?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)