# Customer Service Advisor

**Company**: Barclays
**Location**: Glasgow
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Glasgow-Campus/Customer-Service-Advisor--24-7-shift-pattern_JR-0000120369?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e909571c-004

## Description

We are looking for a Customer Service Advisor to join our team at the Glasgow Barclays Campus with hybrid working options.

As a Customer Service Advisor, you will be the first point of contact for our clients, delivering a great experience and supporting them with their everyday banking needs.

**Key Responsibilities:**

- Provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

- Collaborate across multiple digital channels to personalise each interaction with a customer.

- Enhance the bank's digital capabilities when current technology is identified as not yet ready to support.

- Provide exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.

- Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations.

- Comply with all regulatory requirements and internal policies related to customer care.

**Analyst Expectations:**

- Meet the needs of stakeholders/customers through specialist advice and support.

- Perform prescribed activities in a timely manner and to a high standard.

- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.

- Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function.

**What You'll Be Doing:**

- Delivering client service across telephony and written channels.

- Building trusted relationships by understanding needs and responding with empathy and professionalism.

- Supporting clients with their banking products and services, offering solutions that meet their circumstances.

- Listening carefully to understand and provide clear, accurate, and timely support.

- Working collaboratively with colleagues to deliver a consistent, high-quality experience.

**Shift Pattern:**

- Rotation across day, evening and overnight shift, including a mix of weekdays and weekend working.

- Typical shift times range between 20:00 – 06:30 and 22:15 – 09:00, with some afternoon and evening shifts (14:00 – 23:45).

- Built on an 8-week rotational cycle to provide variety and fairness across shifts.

**Benefits:**

- Competitive benefits package.

- Hybrid working options.

- Comprehensive training and ongoing support to help you grow, succeed, and build a meaningful career with us.

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Source: [Apply at barclays.wd3.myworkdayjobs.com](https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Glasgow-Campus/Customer-Service-Advisor--24-7-shift-pattern_JR-0000120369?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)