# Risk Operations Manager

**Company**: Stripe
**Location**: Bangalore
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/8248096?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e906e5d8-0c5

## Description

## About the Role

As a Risk Operations Manager at Stripe, you will lead a team of Partner Risk Operations Associates dedicated to managing higher-tier support, including escalations from Tier 1 and internal escalations. Your team will assess onboarding possibilities from a partner perspective, collaborating closely with our Go-To-Market (GTM) teams to ensure seamless integration of new users.

## Key Responsibilities

- Recruit, manage, coach, and develop a team of in-office Risk Operations Associates

- Guide your team to handle risk-related user escalations and support internal teams with complex inquiries, guiding cross-functional teams on how to navigate network compliance rules

- Drive strong operational delivery and process improvement helping to maintain risk detection strategies and business rules that balance risk and customer experience

- Build a great culture and ensure team members are happy, effective, and growing in their career

- Set clear goals and direction, and provide regular feedback on team members’ performance

- Be data-driven in your analysis of performance, and in your decision making

- Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment

## Requirements

- At least 5+ years of direct people management experience, either in a risk or operations function

- Ability to partner effectively with internal globally distributed stakeholders

- Operational background including new process launches / improvements and service delivery

- Problem-solving skills and comfort operating without clear guidelines

- Skill and credibility doing the core work of a user facing team with a high bar for quality, and a willingness to lead by example

- Excellent written and verbal communication skills in both English and Spanish

## Skills

### Required
- people management
- risk management
- operations
- problem-solving
- communication

### Nice to have
- payments
- e-commerce
- fintech
- team building
- high growth technology

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/8248096?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)