# Engagement Manager

**Company**: Scale
**Location**: San Francisco, CA; New York, NY
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Salary**: $160,800-$201,000 USD
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/scaleai/jobs/4687050005
**Canonical**: https://yubhub.co/jobs/job_e8f1c799-71a

## Description

Scale's Generative AI business is experiencing rapid growth and expansion. As an Engagement Manager, you will be the primary owner of customer relationships, managing ongoing projects and driving end-to-end engagements from new projects and pilots. You will work cross-functionally to ensure Scale products and services are delivered consistently and on-time.

Your key responsibilities will include:

- Owning end-to-end execution and delivery for assigned customer projects, from kickoff through completion and quality feedback

- Managing customer communication, action items, and follow-ups across multiple concurrent projects

- Monitoring delivery against SLAs, budget, and quality standards, proactively identifying risks and escalating blockers with proposed solutions

- Reviewing, tracking, and improving operational performances

- Partnering cross-functionally with operations and planning teams to improve delivery efficiency and drive better outcomes for customers

To succeed in this role, you will need:

- 3 to 5 years of work experience, preferably in consulting, technical program management, or project coordination

- A track record of managing multiple concurrent workstreams with strong attention to detail and follow-through

- Experience in B2B client-facing roles where execution and delivery were core responsibilities

- An action-oriented mindset that balances creative problem-solving with the scrappiness to ultimately deliver results

- A technical background (education or professional experience with CS, Engineering, Economics, Mathematics, or another STEM field)

Nice to have:

- Familiarity with model and AI training workflows

- Work experience in a high-growth company environment, including working cross-functionally and wearing multiple hats

## Skills

### Required
- project management
- customer relationship management
- technical program management
- cross-functional collaboration
- data analysis

### Nice to have
- model and AI training workflows
- high-growth company environment