# TRICARE Beneficiary Services Representative FLOATER - Sembach, Germany

**Company**: Leidos
**Location**: Sembach
**Job type**: full-time
**Salary**: $34,500
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Kaiserslautern-Germany/TRICARE-Beneficiary-Services-Representative-FLOATER---Sembach--Germany_R-00190002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e8bdaaf7-2a6

## Description

Join Leidos as a TRICARE Beneficiary Services Representative (BSR) FLOATER in Sembach, Germany, supporting active-duty military members and their families.

As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).

**Responsibilities:**

- Travel 25-75% of the time for multi-site coverage within the EA region, including Bahrain, Belgium, Germany, Italy, Spain, and the UK.

- Verify benefits and enrollment using systems like Defense Online Enrollment System (DOES) and MHS Genesis.

- Process Primary Care Manager (PCM) changes according to Military Treatment Facility (MTF) guidelines.

- Offer guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries in person and over the phone.

- Provide basic claims status updates and support.

- Conduct informational briefings for events like in/out processing, maternity, and pre-separation/retirement.

- Collect and record daily activities and Other Health Insurance (OHI) information into applicable systems.

- Assess and escalate issues as needed for proper resolution.

- Maintain compliance with HIPAA regulations and handle Protected Health Information (PHI) confidentially.

- Collaborate with and support team members remotely.

**Requirements:**

- High school diploma or GED.

- U.S. citizenship.

- SOFA/Command-sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. contractor.

- Eligible for ADP IT III clearance.

- 3+ years of customer service experience.

- Willingness to travel 25-75% of the time.

**Essential Skills:**

- Fluent in English.

- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).

- Effective presentation and communication skills.

- Ability to work independently and with minimal supervision.

- Strong organizational and time management skills.

**Preferred Qualifications:**

- Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.

- Background in U.S. military healthcare delivery, medical environments, or civilian healthcare systems.

**Salary:** $34,500 annually, plus a $3,500 annual foreign service premium.

## Skills

### Required
- English
- Microsoft Office
- customer service

### Nice to have
- TRICARE Overseas Program
- Defense Enrollment Eligibility Reporting System (DEERS)
- DOES
- MHS Genesis

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Kaiserslautern-Germany/TRICARE-Beneficiary-Services-Representative-FLOATER---Sembach--Germany_R-00190002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)