# Principal Product Manager (Strategic Account Interactions) - Security Solutions

**Company**: Elastic
**Location**: Canada
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $154,000-$243,600 CAD
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/elastic/jobs/8155415?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e8a1ea0e-55c

## Description

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale , unleashing the potential of businesses and people.

We are looking for a Principal Product Manager to be the primary product voice for Elastic Security's most strategic enterprise customers.

**Responsibilities**

- Own the enhancement request pipeline across multiple strategic enterprise accounts at once. Build and maintain a structured system to track, prioritize, and respond to customer-sourced requirements.

- Translate customer requirements into shipped products. Work at the level of customer pain, not just the feature that was asked for, and synthesize input from many accounts into a single, coherent product direction.

- Turn input from strategic accounts into successful products. Look for patterns across accounts. Shape some of these patterns into formal partnerships for design.

- Feed validated customer patterns back into the core product roadmaps, influencing direction well beyond the accounts you cover.

- Serve as the primary product voice in meetings with senior customer stakeholders, including the CISO, CTO, and VP of Security Operations.

- Prioritize customer-sourced requirements using structured frameworks such as RICE, weighted scoring, and opportunity sizing.

- Partner with product and engineering leads to write requirements they can act on without follow-up clarification meetings.

- Operate across Product, Sales, Customer Success, and Legal.

**What You Bring**

- Extensive Experience: 7–10 years of product management experience, with at least 4 years in B2B enterprise software.

- Security Domain Knowledge: Hands-on knowledge with SIEM, SOAR, XDR or broader security operations platforms.

- Enhancement Request Management at Scale: You have personally run a structured enhancement request pipeline across several enterprise accounts at the same time.

- Executive Presence: You are comfortable as the primary product voice with C-suite and VP-level customer stakeholders.

- Technical Credibility: You earn respect from engineering through the quality of your requirements rather than through authority.

- Cross-functional Leadership and Influence: You have operated at the intersection of Product, Sales, Customer Success, Engineering, and Legal.

- Structured Thinking and Bias for Closure: You bring order to unstructured problems, using data to prioritize and clear judgment when data is thin.

- Comfortable with AI-Augmented Work: You use AI tooling for synthesis, documentation, and preparation as a regular part of your workflow.

**Location and Travel**

This role is remote-first. Travel up to 50% to support Elastic's most strategic accounts, including on-site executive and design-partner engagements, is expected.

**Compensation**

The typical starting salary range for this role is: $154,000-$243,600 CAD

**Benefits**

- Competitive pay based on the work you do here and not your previous salary

- Health coverage for you and your family in many locations

- Ability to craft your calendar with flexible locations and schedules for many roles

- Generous number of vacation days each year

- Increase your impact

- We match up to $2000 (or local currency equivalent) for financial donations and service

- Up to 40 hours each year to use toward volunteer projects you love

- Embracing parenthood with minimum of 16 weeks of parental leave

## Skills

### Required
- product management
- B2B enterprise software
- SIEM
- SOAR
- XDR
- security operations platforms
- enhancement request management
- executive presence
- technical credibility
- cross-functional leadership
- structured thinking

### Nice to have
- hyperscalers
- MSSPs
- PubSec
- AI tooling

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/elastic/jobs/8155415?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)