# Facilities Manager (Retail - Soft & Hard Services)

**Company**: ABM UK
**Location**: Wembley, England
**Experience**: senior
**Job type**: full-time
**Salary**: £60,000 - £65,000 per annum
**Category**: Facilities & Maintenance
**Industry**: Retail

**Apply**: https://jobs.workable.com/view/fuGkm4K1M3TWuYjKCvhQYR/facilities-manager-(retail---soft-%26-hard-services)-in-wembley-at-abm-uk?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/facilities-manager-retail-soft-and-hard-services-e887ee1d-0fc/

## Description

We are seeking a Facilities Manager to lead the safe, compliant, efficient and commercially effective delivery of integrated facilities management services at London Designer Outlet, Wembley Park.

The role has responsibility for both soft & hard services, with four direct reports, and will ensure the site delivers an excellent experience for the client, retailers, visitors and wider stakeholders.

Working as a key member of the site leadership team, the Facilities Manager will provide visible operational leadership across maintenance, cleaning, security, guest services and related service partners.

The role will maintain high standards of presentation and compliance, strengthen business continuity and emergency preparedness, and drive a collaborative, accountable and continuously improving culture.

The successful candidate must have a strong soft services background, with a degree of hard services experience, ideally within the retail environment.

Key Responsibilities:

- Operational leadership: Lead day-to-day hard and soft facilities services across the destination, ensuring safe, reliable and efficient delivery against contractual, statutory and client requirements.

- Service delivery and assets: Oversee planned and reactive maintenance, building systems, plant, equipment, cleaning, security, housekeeping and guest services.

- People leadership: Lead, coach and develop four direct reports and their wider teams.

- Financial and commercial management: Own operational budgets and contribute to forecasting, P&L performance and annual planning.

- Safety, compliance and resilience: Maintain robust arrangements for statutory compliance, risk assessments, method statements, permits to work, contractor control, fire safety, environmental requirements and safe systems of work.

- Client and stakeholder management: Act as a principal operational contact for the client and build effective relationships with landlord representatives, retailers, contractors, suppliers, emergency services, local authorities and Wembley Park stakeholders.

- Performance and customer experience: Use audits, KPIs, SLAs, feedback and reporting to maintain high standards of cleanliness, safety, presentation and service.

Requirements:

- Significant experience managing integrated facilities operations in a complex retail, commercial property, shopping centre, mixed-use or comparable environment.

- Demonstrable leadership across both hard and soft services, including maintenance, cleaning, security and customer-facing operations.

- Strong budget, forecasting, P&L, procurement and contractor management experience.

- Good knowledge of health and safety, statutory compliance, fire safety, permit-to-work systems, risk management and business continuity.

- Proven ability to lead, coach and develop managers and operational teams, with a strong focus on accountability, engagement and inclusion.

- Excellent client, stakeholder and communication skills, including the ability to produce clear reports, presentations and performance updates.

- Good Microsoft 365 and operational systems experience, including CAFM or an equivalent platform.

Benefits:

- Store discounts

- Employee discount

- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home

- Mental Health support and Life Event Counseling

- Get Fit Programme

- Financial and legal support

- Cycle to work scheme

- Access to Lifeworks, our innovative employee app

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## Skills

### Required
- CAFM
- Microsoft 365
- health and safety
- statutory compliance
- fire safety
- risk management
- business continuity
- leadership
- budgeting
- forecasting
- procurement
- contractor management

### Nice to have
- IWFM
- IOSH
- NEBOSH
- ILM
- project management

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/fuGkm4K1M3TWuYjKCvhQYR/facilities-manager-(retail---soft-%26-hard-services)-in-wembley-at-abm-uk?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)