# Knowledge Management Enablement Manager

**Company**: Risk & Compliance
**Location**: Kraków, MAŁOPOLSKIE
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: 15108 PLN - 22658 PLN (monthly, gross)
**Category**: Operations
**Industry**: Finance

**Apply**: https://portal.careers.hsbc.com/careers/job/563774612637300?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/knowledge-management-enablement-manager-e8785862-075/

## Description

As Knowledge Management Enablement Manager within Risk and Compliance and the Chief AI Officer function, you'll support the adoption of HSBC's enterprise knowledge and knowledge-intelligence layer across R&C Value Streams.

This is a transformation and change role focused on enablement and adoption rather than building the underlying platform, which is delivered by a separate BAU knowledge and data team.

Your responsibilities include:

- Supporting the change and adoption of knowledge management and knowledge-intelligence standards across R&C Value Streams.

- Working with Value Streams to understand and help translate knowledge and unstructured-data needs into governed, build-ready designs.

- Coordinating with the BAU knowledge and data engineering team to support the prioritisation and delivery of the knowledge-intelligence layer.

- Helping maintain clear scope boundaries and RACI with the BAU team.

- Supporting the interface between knowledge management delivery and the agentic AI migration agenda.

- Tracking and reporting adoption of the knowledge layer across Value Streams.

To succeed in this role, you need:

- Experience or a strong interest in knowledge management, information architecture, or data and content strategy.

- Familiarity with RAG, semantic search or related knowledge-intelligence concepts.

- Ability to translate business needs into governed delivery designs.

- Strong relationship-building skills with stakeholders across Value Streams, product owners, AI leads, and central enablement teams.

- Experience with change or transformation activity, including the use of clear adoption measures and reporting.

- Comfort working with unstructured data requirements and knowledge standards in a governed environment.

- Financial services experience, with exposure to Risk and Compliance desirable.

We offer a comprehensive and competitive package of benefits covering healthcare, family-friendly leaves, pension, and life assurance, as well as many other benefits to support your wellbeing.

The pay range for this role is 15108 PLN - 22658 PLN (monthly, gross).

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- knowledge management
- information architecture
- data and content strategy
- RAG
- semantic search

### Nice to have
- financial services
- Risk and Compliance

---

Source: [Apply at portal.careers.hsbc.com](https://portal.careers.hsbc.com/careers/job/563774612637300?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)