# Customer Activation Manager, Public Sector

**Company**: Ramp
**Location**: San Fransisco, California
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $122K - $184K
**Category**: Sales
**Industry**: Finance

**Apply**: https://jobs.ashbyhq.com/ramp/574f46a4-42b2-46be-ba5c-de07c5e173c5?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-activation-manager-public-sector-e8698e63-f46/

## Description

Ramp is seeking a Customer Activation Manager, Public Sector, to partner with public-sector organizations and deliver measurable value.

The successful candidate will lead onboarding and implementation, drive adoption across complex stakeholders, serve as a trusted advisor, ensure compliance and security alignment, maximize utilization and value, collaborate cross-functionally, collect and share customer insights, and manage multiple priorities.

Responsibilities:

- Lead Onboarding & Implementation: Manage the onboarding and rollout of Ramp for newly signed public sector customers, ensuring compliance with government implementation and security requirements.

- Drive Adoption Across Complex Stakeholders: Partner with multiple departments and decision-makers to align Ramp with organizational objectives.

- Serve as a Trusted Advisor: Act as a strategic consultant and extension of customers' teams, advising on best practices, workflow optimization, and change management specific to the public sector.

- Ensure Compliance & Security Alignment: Support customers in adhering to relevant regulations while integrating Ramp into their ecosystem.

- Maximize Utilization & Value: Proactively identify opportunities to expand Ramp adoption, drive product utilization, and deliver measurable ROI for public institutions.

- Collaborate Cross-Functionally: Work closely with Account Executives, Product, Engineering, and Compliance teams to deliver tailored solutions and resolve customer needs.

- Collect & Share Customer Insights: Surface feedback from public sector clients to influence product roadmaps and participate in workshops to shape Ramp's long-term offering for this vertical.

- Manage Multiple Priorities: Balance implementation, follow-ups, reporting, and proactive engagement across a portfolio of accounts with varying complexity and timelines.

Requirements:

- 4+ years in implementation or engagement management in B2B SaaS or public-sector technology.

- Public-sector experience highly preferred; experience with large-scale strategy/change management, preferably in Finance or Fintech.

- AI fluency; strong program/project management for complex, multi-workstream technology deployments.

- Excellent communication and relationship management, including translating technical concepts for diverse audiences.

- Success working with Product, Engineering and Security to troubleshoot and co-develop solutions.

- Ability to navigate public procurement, long sales/adoption cycles and organizational needs; adaptability in a fast-paced, mission-driven environment.

Nice to Haves:

- Bachelor's degree; multi-stakeholder relationships across government, education or nonprofit organizations.

- Government finance systems, ERP/accounting platforms (Oracle, PeopleSoft, Workday or SAP) and familiarity with compliance frameworks (FedRAMP, SOC 2, HIPAA or CJIS).

- PMP, CAPM or PMI-ACP; finance, accounting or government-procurement background; experience scaling customer success at a high-growth company.

Benefits:

- Flexible PTO

- Centralized home-office equipment ordering

- Health and wellness stipend

- Budget for intra-office travel

- Weekly coffee stipend

- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents

- One Medical annual membership

- 401(k), including employer match on contributions made while employed by Ramp

- Fertility HRA (up to $10,000 per year)

- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay

- Pet insurance

- In-office perks: lunch, snacks, drinks, and more

- Relocation expense coverage to NYC or SF (if needed)

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## Skills

### Required
- implementation management
- engagement management
- B2B SaaS
- public-sector technology
- AI fluency
- program/project management
- communication
- relationship management

### Nice to have
- public-sector experience
- large-scale strategy/change management
- Finance or Fintech
- government finance systems
- ERP/accounting platforms
- compliance frameworks
- PMP
- CAPM
- PMI-ACP
- finance
- accounting
- government-procurement background

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/ramp/574f46a4-42b2-46be-ba5c-de07c5e173c5?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)