# Moderator

**Company**: International Rescue Committee (IRC)
**Location**: Buenaventura
**Job type**: full-time
**Salary**: $3,711,700
**Category**: Social Care

**Apply**: https://theirc.wd1.myworkdayjobs.com/en-US/External_Careers/job/Buenaventura-Colombia/Oficial-Signpost_JR00005860-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e86505af-58e

## Description

The International Rescue Committee (IRC) is seeking a Moderator to join its SignPost initiative, a digital platform providing accessible information to refugees, asylum seekers, and affected communities worldwide.

As a Moderator, you will be the organisation's digital 'frontline' staff, using social media to communicate directly with users, responding to comments, messages, and questions.

**Responsibilities:**

- Respond to messages and comments received on InfoPa'lante's social media channels with the help of a team of experts and moderation guidelines.

- Engage users in online conversations.

- Follow protocol for escalating vulnerable cases to protection specialists.

- Develop strategies for representative and notable comments and write daily communication analysis.

- Share insights, comments, cultural awareness, contextual knowledge, and learning with the wider team.

- Collaborate with editorial and social media teams to develop comprehensive and well-researched responses.

- Analyse information gaps between refugee populations to inform future content creation.

- Make referrals in cases of protection risks.

- Develop reports on activities performed.

- Stay up-to-date with new information and attend regular training as needed.

**Requirements:**

- Professional qualification in Social Work/Human Rights/Psychosocial or related field.

- Minimum 6 months' experience working in Protection, particularly with refugees, migrants, or displaced persons.

- Strong computer skills and familiarity with basic software tools: Windows, Android, Skype, Microsoft Suite, and Google Docs.

- Knowledge of social media platforms, such as WhatsApp or Facebook, and their cultural usage.

- High emotional intelligence and ability to empathise with users.

- Understanding of language nuances and ability to apply communication guidelines in written responses.

- Ability to work autonomously and as part of a team.

- Respect for people from all walks of life.

- High attention to detail.

- Commitment to providing accurate information to people in crisis.

- Familiarity with topics related to regularization, healthcare affiliation requirements, and legal processes.

**Benefits:**

- Employment contract.

- Salary: $3,711,700 with social benefits as per law.

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## Skills

### Required
- Social Work
- Human Rights
- Psycosocial
- Communication
- Emotional Intelligence
- Microsoft Suite
- Google Docs
- WhatsApp
- Facebook

### Nice to have
- Fan Page management
- Customer service

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Source: [Apply at theirc.wd1.myworkdayjobs.com](https://theirc.wd1.myworkdayjobs.com/en-US/External_Careers/job/Buenaventura-Colombia/Oficial-Signpost_JR00005860-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)