# Program Manager, Inclusion & Impact (APAC)

**Company**: Toast
**Location**: Bangalore
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Human Resources
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/toast/jobs/8326864?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e8075134-e3d

## Description

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

The Inclusion & Impact team is a center of excellence within the People & Places function, responsible for fostering a globally connected culture fueled by fairness, belonging, community, and corporate responsibility.

As the Program Manager, Inclusion & Impact-APAC, you will help deploy the global Inclusion & Impact strategy locally, building and delivering programming tailored to the region’s needs.

**Responsibilities**

- Global Inclusion: Drive regional inclusive workplaces initiatives with a primary focus on gender diversity, accessibility, representation, and equitable experiences

- Liaise with key external talent partners to support diverse talent pipelines

- Work with senior leaders on targeted interventions to widen opportunities for all Toasters to thrive

- Facilitate or employ external partners to deliver inclusive leadership, sensitisation, awareness, and belonging programs

- Support people team systems and drive fairness in people decisions

- Coach and support local Employee Resource Group & Community chapters

- Social Impact: Own local expression of global toast.org social impact strategy, including amplifying “signature giving moments”

- Own regional engagement strategy, educating Toasters on giving opportunities and tools

- Provide oversight and guidance to toast.org local committee chairs

- Localize global giving playbook based on regional needs

- Act as primary point of contact for regional NGOs and internal stakeholders

- Sustainability: Lead the development of annual CSR plans, budget allocation & monitoring

- Lead the identification of community needs, development priorities, and potential CSR opportunities

- Coordinate with CSR agencies, NGOs, project partners, and internal stakeholders for effective project execution

- Own post-project communications, impact reporting, and ongoing community outreach activities

- Partner with Finance on proper disclosure documentation, statutory records, and materials

**Requirements**

- Bachelor’s degree in any discipline

- 5 to 7 years of professional experience in diversity, equity & inclusion, CSR, employee engagement, or program management in India

- Strong experience in strategic planning, content development, and designing, facilitating & implementing immersive cultural and community engagement programs

- Working knowledge of India's statutory environment for this work , POSH, Companies Act Section 135 CSR, and the Labour Codes

- Strong analytical skills and understanding of impact reporting, diversity metrics, and inclusive workplace interventions

- Experience standing something up from scratch, not just running something already established

- Experience with employee resource groups or employee-led communities

- Grants or CSR program management experience, including NGO onboarding, monitoring, and reporting

- Ability to work with and influence senior leadership and cross-functional stakeholders

- Top-notch verbal and written communication skills in English

**Nice to Have**

- Experience across both Bangalore and Chennai, or comparable multi-site delivery in India

- Existing relationships in the India inclusion and CSR partner ecosystem

- Experience in a global technology company with a US-based headquarters

## Skills

### Required
- strategic planning
- content development
- program management
- diversity and inclusion
- CSR
- employee engagement
- analytical skills
- impact reporting
- project management

### Nice to have
- experience across multiple sites in India
- existing relationships in the India inclusion and CSR partner ecosystem
- experience in a global technology company with a US-based headquarters

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/toast/jobs/8326864?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)