# Product Manager

**Company**: Intercom
**Location**: London, England
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/intercom/jobs/5663703
**Canonical**: https://yubhub.co/jobs/job_e7f51aff-494

## Description

We're looking for a Product Manager to join our team and help shape the future of business messaging and AI-powered customer engagement. This is a career-defining opportunity to lead a world-class team of engineers, designers, and researchers to deliver products that touch millions of people every day.

As a Product Manager, you will be responsible for a significant product area or help lead an important project. You will deeply understand the customer problems you're tackling through research, data, and direct customer interactions , then frame those problems clearly for your team.

Your responsibilities will include:

- Managing the roadmap; defining what should be built, when and why - and communicating it to generate alignment and excitement.

- Collaborating with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations.

- Leveraging AI to increase your own efficiency, accelerate product development, and multiply your team's impact.

- Evaluating impact through quantitative and qualitative measures, both in beta and after full release.

- Owning and maintaining the quality of your product area, ensuring every release delivers world-class software.

- Collaborating with peers across the business to ensure we deliver products with clear GTM strategy and execution.

In this role, you will also be expected to:

- Be a leader in your team or projects by role-modeling our company values and R&D principles.

- Develop and maintain a deep understanding of our customers' needs and pain points.

- Work closely with cross-functional teams to develop and implement product strategies.

- Analyze data and customer feedback to inform product decisions.

- Communicate effectively with stakeholders at all levels of the organization.

We're looking for someone who is passionate about delivering exceptional customer experiences and has a strong track record of success in product management. If you're a motivated and collaborative individual who is excited about the opportunity to join our team, please apply!

## Skills

### Required
- Sharp Customer Focus & Problem Framing
- Compelling Roadmaps
- Excellent Product Judgment
- Build World-Class Product
- AI Tech
- Technical fluency
- Outcome Oriented
- Leadership