# Manager FSP 360 **Company**: Syneos Health **Location**: DEU-Remote **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Category**: Healthcare **Industry**: Healthcare **Apply**: https://syneoshealth.wd12.myworkdayjobs.com/en-US/Syneos_Health_External_Site/job/DEU-Remote/Manager-FSP-360---Germany_25112691?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_e7df6e2f-e2a ## Description Syneos Health is seeking a Manager FSP 360 to join their team in the Greater Munich region. The successful candidate will be responsible for interacting and engaging with internal and external stakeholders for functional team members, acting as a Syneos Health ambassador with customers, and managing team members' performance in line with project deliverables. The role will be responsible for three primary performance areas: **Customer Delivery and Success** - Direct interaction with customer points of contact on service delivery for their team members - Develop and foster strong, collaborative relationships with customers at a local level - Manage performance and daily activities of multifunctional team members to excel in service delivery and compliance with agreed-upon KPIs - Participate in managing resource availability for team members - Solicit feedback from customers for continuous improvement of service delivery - Proactively communicate and manage customer issues through assigned escalation channels - Ensure quality and adherence to Standard Operating Procedures/Work Instructions and compliance with federal and local guidelines and ICH GCPs **Business Impact** - Proactively discuss resource needs with customers, driving growth at a local account level - Make informed and data-driven decisions that result in positive impact on overall business unit performance - Listen to customers and share knowledge across the business unit to disseminate best practices and lessons learned - Drive revenue by attracting, selecting, and retaining the right talent - Assess and place talent on projects leveraging core competencies, margin impact, and alignment to customer requirements **People Leadership** - Provide line management to FSP360 team members - Actively manage team members' performance through goal setting, mid-year reviews, year-end evaluations, and implementation of performance improvement plans - Verify that team members adhere to training guidelines and maintain their training records - Provide administrative oversight, including HR processes, timecards, and expense reports - Support team members' professional development through coaching and delegating tasks - Proactively work to ensure team members' engagement, retention, and turnover rates remain within expected levels **Requirements** - Bachelor's degree in life sciences, nursing degree, or equivalent related experience, plus extensive clinical research experience in a contract research organization, pharmaceutical, or biotechnology company - Extensive knowledge of GCP/ICH guidelines and other applicable regulatory requirements - Excellent communication, presentation, and interpersonal skills - Strong time management, technical, and organizational skills - Ability to work independently and within a team environment - Creative problem solver who is self-motivated, flexible, open to change, collaborative, and possesses a customer-centric mindset - Knowledge of basic financial concepts related to forecasting and budgeting - Good computer skills and ability to adapt to new technologies - Regular visits to the Munich office, with the ability to travel up to 25% **What We Offer** - Opportunities for career development and progression - Supportive and engaged line management - Technical and therapeutic area training - Peer recognition and total rewards program - Inclusive culture where you can authentically be yourself ## Skills ### Required - GCP/ICH guidelines - clinical research experience - communication skills - time management - organizational skills - problem-solving skills - financial concepts - computer skills --- Source: [Apply at syneoshealth.wd12.myworkdayjobs.com](https://syneoshealth.wd12.myworkdayjobs.com/en-US/Syneos_Health_External_Site/job/DEU-Remote/Manager-FSP-360---Germany_25112691?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)