# Sr. Technical Service Advisor

**Company**: Hewlett Packard Enterprise
**Location**: Bengaluru, Karnātaka
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Bengaluru-Karntaka-India/Sr-Technical-Service-Advisor_1210189-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e7b797e8-399

## Description

We are seeking a Sr. Technical Service Advisor to join our team in Bengaluru, Karnataka, India. The successful candidate will be responsible for providing post-sales customer service to our customers and acting as a single point of contact for customer service issues.

Responsibilities:

- Act as a single point of contact for post-sales customer service issues in the account for the customer, partners, and account team

- Support the account/customer with alignment to services sales and product sales activities

- Track and manage the deliverables of HPE Networking Foundation care, Advanced Care, Premium Care

- Help support cases resolved as per SLAs and expedite/escalate critical issues among HPE Networking technical support teams

- Proactively escalates and brings people with required expertise together to bring critical and important issues to closure

- Act as an interlock between Customer and HPE Networking Professional Services, Advanced Services and Education Services for the services to be delivered to the customer

- Coordinate and oversee all customer service delivery into the account

- Conduct Periodic reviews with customer to review Juniper service delivery metrics, SLA and quality

- Establish a customer specific operational status and reporting framework (using ITIL), and lead in the delivery and presentation of status reports

- Uses professional knowledge to review and assess open software defects

- Delivers proactive consulting services such as technical analysis and recommendations

- Partners with Customers in conducting periodic Juniper product health checks to identify potential product improvement areas

- Reviews and evaluate network plan and assist in the planning of new feature implementation and product deployment

- Engages with HPE Networking engineering teams to improve potential quality issues with products

- Document and maintain customer network solutions knowledge and educates other internal Juniper resources for a better support experience

Requirements:

- Bachelor's degree in Electrical/Electronic Engineering, Computer Science or equivalent

- 8+ years' experience in designing, implementing, and solving technical problems of the state-of-the-art Datacenter, IP/MPLS-Networks

- Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)

- Reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN

- Knowledge and experience of the newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN , EVPN, SD-WAN & Wireless is a plus

- Experience working in large enterprises, Network service providers have added advantage

- ITIL Framework process knowledge will be an added advantage

- Experience and desire to work on automation will be valuable in long run

- Amiable communication, interpersonal and social skills will make a difference!

- HPE Networking product certifications (HPE Aruba Networking – switching, Campus access, Data Center, HPE Juniper – JNCIA/ JNCIS/JNCIP/JNCIE) or industry equivalents are helpful

## Skills

### Required
- TCP/IP
- QoS
- VLAN
- STP
- IPSEC
- NAT
- IPv6
- VRRP
- OSPF
- BGP
- Multicast
- MPLS VPN
- Segment Routing
- Traffic engineering
- DC switching
- VxLAN
- EVPN
- SD-WAN
- Wireless
- ITIL

### Nice to have
- HPE Networking product certifications
- automation

---

Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Bengaluru-Karntaka-India/Sr-Technical-Service-Advisor_1210189-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)