# Business Applications Analyst III **Company**: ZoomInfo **Location**: Waltham, MA **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Salary**: $77,630-$121,990 USD **Category**: IT **Industry**: Technology **Apply**: https://job-boards.greenhouse.io/zoominfo/jobs/8691801002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_e7b67792-9f4 ## Description ZoomInfo is looking for a driven, analytical, and business-focused Business Analyst III to support the Quote to Cash value stream within the CPQ & Digital Commerce portfolio. This individual contributor role is focused on analyzing, designing, documenting, and optimizing the business processes and technology capabilities that support ZoomInfo's end-to-end commercial lifecycle , from product configuration and quoting through contracting, order management, billing, invoicing, collections, and revenue recognition. **Responsibilities** ### Business Analysis & Process Design - Partner with Sales Operations, Deal Desk, Revenue Operations, Finance, Billing, Accounting, Legal, and Customer Success stakeholders to understand Quote to Cash business processes, pain points, and strategic priorities. - Lead requirements-gathering sessions, stakeholder interviews, workshops, and process walkthroughs to identify business needs and define solution requirements. - Develop and maintain current-state and future-state process maps for Quote to Cash workflows, including quoting, approvals, contracting, ordering, billing, invoicing, renewals, amendments, and cancellations. - Analyze process gaps, manual workarounds, data-quality issues, and operational bottlenecks; recommend scalable improvements aligned to business objectives. - Translate business needs into clear functional requirements, business rules, user stories, acceptance criteria, process flows, and supporting documentation. - Validate requirements with subject matter experts and end users through walkthroughs, prototypes, and structured feedback sessions. ### Salesforce CPQ & Revenue Cloud Analysis - Serve as a functional subject matter expert for Salesforce CPQ /Salesforce Revenue Cloud Advanced (RCA) capabilities supporting the Quote to Cash lifecycle. - Analyze and document requirements related to product configuration, bundles, pricing rules, discount schedules, quote templates, approval workflows, contract amendments, renewals, and order processes. - Partner with Product Managers, Salesforce Administrators, Architects, and Engineers to define scalable Salesforce solutions that meet business requirements and adhere to platform standards. - Assess the impact of proposed changes on Salesforce objects, data models, automation, security, reporting, integrations, and downstream financial processes. - Support the evaluation of Salesforce-native capabilities, including Flow, approval processes, Revenue Cloud functionality, and reporting, before recommending custom development or third-party solutions. - Maintain functional documentation for Quote to Cash capabilities, including business rules, process flows, data definitions, and system dependencies. ### Agile Delivery & Requirements Management - Partner with Product Managers to refine and maintain the Quote to Cash backlog within the Agile Release Train (ART). - Author detailed Features, user stories, acceptance criteria, and supporting requirements documentation in alignment with SAFe Agile standards. - Ensure requirements are sufficiently detailed, prioritized, testable, and ready for development before sprint or PI planning. - Participate actively in PI Planning, backlog refinement, sprint planning, daily standups, iteration reviews, system demos, and Inspect & Adapt sessions. - Collaborate with Engineering and QA to clarify requirements, resolve open questions, manage scope changes, and support timely delivery. - Track dependencies, risks, assumptions, and decisions across Quote to Cash initiatives; escalate blockers proactively to Product Management and delivery leadership. ### Testing, Release Readiness & Operational Support - Develop and execute business test scenarios, test cases, and validation plans for Salesforce CPQ, RCA, integrations, and related Quote to Cash capabilities. - Coordinate and support User Acceptance Testing (UAT), including test planning, stakeholder readiness, defect triage, retesting, and sign-off. - Partner with QA and Engineering to investigate defects, clarify expected behavior, prioritize fixes, and validate resolutions. - Support release planning and change-management activities to ensure Quote to Cash enhancements are appropriately tested, documented, communicated, and adopted. - Create or contribute to release notes, process documentation, training materials, and end-user communications. - Monitor post-release performance and user feedback to identify adoption gaps, defects, and opportunities for continuous improvement. **Requirements** - Bachelor's degree in Business Administration, Information Systems, Finance, Computer Science, or a related field; equivalent practical experience may be considered. - 5+ years of experience as a Business Analyst, Systems Analyst, Business Systems Analyst, or similar role supporting enterprise business applications. - 3+ years of experience supporting Quote to Cash, Lead to Cash, or related revenue operations processes in a B2B SaaS or subscription-based business environment. - Hands-on functional experience with Salesforce CPQ, including product configuration, bundles, pricing, discounting, approvals, quote generation, amendments, renewals, and related workflows. - Experience with Salesforce Revenue Cloud Advanced (RCA) or comparable Salesforce revenue lifecycle, order management, or billing capabilities. - Demonstrated ability to gather and document complex business requirements, create process maps, write user stories, define acceptance criteria, and manage requirements through delivery. - Experience working in an Agile delivery environment, including SAFe, Scrum, or Kanban; familiarity with backlog refinement, sprint planning, PI Planning, and UAT. - Strong understanding of Salesforce data model concepts, workflow automation, reporting, security considerations, and integration dependencies. - Strong analytical and problem-solving skills, with the ability to identify root causes, assess business impact, and recommend practical solutions. - Excellent written and verbal communication skills, including the ability to facilitate workshops and communicate effectively with executive, business, and technical stakeholders. **Preferred** - Experience with enterprise integration platforms, such as Boomi, including familiarity with integration patterns, data mappings, error handling, and reconciliation processes. - Experience working with ERP systems such as SAP ECC or S/4HANA. - Experience with subscription billing and revenue platforms such as Zuora. - SAFe certification, such as SAFe Product Owner/Product Manager (POPM), SAFe Practitioner, or equivalent Agile certification. - Salesforce certifications, such as Salesforce Certified Administrator, Salesforce CPQ Specialist, Salesforce Revenue Cloud Consultant, or related credentials. - Experience supporting a high-growth B2B technology company with complex pricing, subscription, renewal, and expansion motions. - Experience partnering closely with Revenue Operations, Deal Desk, Finance, Accounting, Billing, Legal, and Sales Operations teams. ## Skills ### Required - Salesforce CPQ - Salesforce Revenue Cloud Advanced (RCA) - Agile delivery - Business analysis - Process design - Requirements management - Integration platforms - ERP systems - Subscription billing ### Nice to have - Boomi - SAP ECC or S/4HANA - Zuora - SAFe certification - Salesforce certifications --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/zoominfo/jobs/8691801002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)