# Personal Banker

**Company**: Barclays
**Location**: Sunderland, Fawcett Street
**Job type**: full-time
**Salary**: £27,700
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Sunderland-Fawcett-Street/Customer-Service---Personal-Banker_JR-0000135222?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e7b2e473-a41

## Description

We are seeking a Personal Banker to join our Customer Care team at Barclays. As a Personal Banker, you will provide exceptional customer service while resolving complex customer needs and requests. You will focus on building relationships with customers to add value to our interactions.

**Responsibilities**

- Provide customer service through various communication channels, including chat, email, and phone.

- Resolve complex customer needs and provide personalized resolutions.

- Collaborate with teams across the bank to align and integrate customer care processes.

- Identify areas for improvement and provide recommendations for change in customer care processes.

- Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.

- Resolve specific customer inquiries and issues related to the bank's products and services.

- Develop and execute reports and presentations on customer care performance.

- Identify industry trends and developments to implement best practices.

**Analyst Expectations**

- Meet the needs of stakeholders/customers through specialist advice and support.

- Perform prescribed activities in a timely manner and to a high standard.

- Take responsibility for specific processes within a team.

- Lead and supervise a team, guiding and supporting professional development.

- Manage own workload, take responsibility for the implementation of systems and processes, and participate in projects.

**Requirements**

- Confidence and comfort in engaging with customers.

- Clear communication and ability to adapt approach to suit different customers.

- Risk awareness and understanding of the importance of managing risk.

- Relationship-building skills to deepen customer relationships.

- Digital mindset and confidence in using digital tools and technology.

**Benefits**

- Competitive salary of £27,700.

- Comprehensive core benefits package, including pension plan, private medical insurance, life insurance, and income protection.

**What We Offer**

- Full training and support from our collaborative team.

- Opportunity to succeed and grow with us.

- A career, not just a role.

## Skills

### Required
- confidence
- clear communication
- risk awareness
- relationship building
- digital mindset

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Source: [Apply at barclays.wd3.myworkdayjobs.com](https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Sunderland-Fawcett-Street/Customer-Service---Personal-Banker_JR-0000135222?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)