# Head of Business Operations

**Company**: Electronic Arts
**Location**: Redwood City
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $215,900 - $327,900 USD
**Category**: Operations
**Industry**: Technology
**Ticker**: EA
**Wikidata**: https://www.wikidata.org/wiki/Q173941

**Apply**: https://jobs.ea.com/en_US/careers/JobDetail/Head-of-Business-Operations/213084
**Canonical**: https://yubhub.co/jobs/job_e78cb050-e70

## Description

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Everyone is part of the story here, connecting across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

At EA, we believe games are powerful because they bring together multiple ways people engage: play, watch, create, and connect. And increasingly, the biggest entertainment platforms aren't just places to consume content , they're places where communities build.

We're looking for a Head of Business Operations to report to the business unit leader and build the operating cadence that turns priorities into execution. This is not a traditional Business Operations role. You will combine strategic and financial rigor with technical fluency in AI-native tools and platforms, and work closely with engineers, researchers, and product leaders.

**Key Responsibilities:*

- Own planning and operations: Translate priorities into integrated plans, timelines, and measurable outcomes; drive alignment and clear trade-offs across initiatives.

- Run operating cadence: Lead OKRs, business reviews, and milestone tracking to ensure ownership, decision velocity, and execution.

- Drive performance management: Build and maintain KPI systems across product, business, and operations; develop forecasting models and identify risks early.

- Support strategic decision-making: Partner with leaders to prioritize investments, resolve dependencies, and translate complex inputs into execution plans.

- Develop executive materials: Create clear, data-driven recommendations, including investment cases, prioritization frameworks, and progress updates.

- Bring external perspective: Monitor market, platform, and ecosystem trends and translate insights into implications for strategy and execution.

- Ensure organisational rigor: Partner on organisational design, resourcing, and governance (e.g., RACI, vendor management, compliance considerations).

**Requirements:*

- 8+ years in business operations, strategy & operations, product operations, or program leadership in scaled consumer platforms.

- 3+ years of leading teams.

- Strong analytical, executive communication, and cross-functional leadership skills.

- Experience across technical and business domains, translating between product, engineering, and commercial priorities.

- Proven ability to execute in fast-moving environments with multiple stakeholders across different geographies.

- Familiarity with technically complex consumer products or ecosystems.

- English. Mandarin also preferred.

## Skills

### Required
- business operations
- strategy & operations
- product operations
- program leadership
- scaled consumer platforms
- AI-native tools
- platforms
- engineers
- researchers
- product leaders