# Technical Service Advisor **Company**: Hewlett Packard Enterprise **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Category**: IT **Industry**: Technology **Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Bogota-Cundinamarca-Colombia/Technical-Service-Advisor_1211956?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_e77e511b-b80 ## Description We are seeking a Technical Service Advisor to join our team. As a Technical Service Advisor, you will provide technology consulting to external customers and internal project teams. You will be responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers' business needs. Responsibilities: - Implement part or all of the technical solution to the client, in accordance with an agreed technical design - Occasionally provide a detailed technical design for enterprise solutions - Understand a broad spectrum of company technology to provide part or all of a detailed technical design which meets customer requirements - Lead small to medium technical projects - Work with and under the direction of the Project/Technical Manager and with customer nominated representatives - Liaise with Solutions Architect as appropriate - Provide technical support and input on the application of technology to a defined business segment - Provide advice on solution and integration opportunities to defined segments - Provide technical leadership on specific integration activities that are part of an engagement - Provide planning and design support for the development of solution architectures that will be implemented in a multiple system environment - Communicate across client community, and be viewed as adding value - Demonstrate execution of the company strategy - Contribute to knowledge tools and communities, and ensure project learnings are documented and shared - Role model Knowledge sharing and re-use within practice or profession - Proactively encourage membership and contributions of others to professional community - Produce internally published material such as knowledge briefs, service delivery kit components or modules - Participate in the selling process in C&I and work with sales/principals on pre-sales activities Education and Experience Required: - 5+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (8+ years in total) Knowledge and Skills: - Sufficient depth and breadth of technical knowledge to be individually responsible for the design and scope of deliverables within a field of expertise - Has led small team in delivery of a specific deliverable - Has mastered at least one technical discipline with strong knowledge in at least three major technology areas - Possesses advanced level of business, technical, or functional knowledge - Ability to perform/drive resolution of problems on combinations and interactions of products - Ability to apply technology and consulting to solve a client business problem - Able to communicate and present complex issues with assurance and confidence - Demonstrates the use of consulting skills including: questioning, listening, ideas development, permission and rapport, and influencing - Ability to conduct/lead oral status/technical interchange meetings with clients on small to medium sized engagements - Owns and produces customer documentation - Ability to translate technical details into concise and easy to understand written form - Ability to write relevant components of a proposal document - Ability to translate verbal requirements from face to face client meetings into requirements documents, statements of work, and proposals - Able to discuss requirements with a customer, and to challenge and clarify when appropriate - From the requirements, able to develop a high-level design or plan, and then estimate the amount of effort required to deliver - Able to advise the engagement owner about the risks associated with this work package - Ability to work with a team to provide written responses to technical proposals and /or reports/documentation for delivery ## Skills ### Required - technology consulting - technical support - leadership - problem resolution - communication - consulting skills --- Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Bogota-Cundinamarca-Colombia/Technical-Service-Advisor_1211956?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)