# Customer Engineer, Digital Native Business, Indonesia

**Company**: Cloudflare
**Location**: Hybrid
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/cloudflare/jobs/8158617?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e77733f9-8fb

## Description

## Job Overview

As a Customer Engineer at Cloudflare, you will play a crucial role in driving the technical go-to-market strategy. You will serve as a trusted technical advisor and primary architect for enterprise clients, guiding them from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion.

## Key Responsibilities

- **Technical Validation**: Partner with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure to fit-for-purpose Cloudflare architectures and bespoke solutions.

- **Customer Adoption & Value Realization**: Provide oversight to technical onboarding and implementation, serving as the primary executive and engineering contact for the customer.

- **Commercial Accountability & Expansion**: Carry a variable quota tied directly to new business acquisition and/or ongoing account growth.

- **Trusted Advisory**: Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders.

- **AI Orchestration & Workflow Automation**: Leverage AI agents, Large Language Models (LLMs), and internal platforms to automate routine tasks.

- **Education & Enablement**: Partner closely with the Enablement Team to design, build, and govern technical resources.

## Requirements

- **Experience**: 7+ years of experience in a customer-facing technical role.

- **Architectural Mindset**: Ability to white-board, design, and articulate complex enterprise network and security architectures clearly.

- **Consultative & Advisory Skills**: Excellent communication skills with the ability to translate deeply technical concepts into business outcomes.

- **Commercial Mindset**: Proven track record of operating in a quota-carrying or revenue-aligned environment.

- **Communication**: Exceptional presentation and stakeholder management skills.

- **Technical Breadth**: Depth in at least four of the technical areas: Internet fundamentals, Security, Performance, AI Proficiency.

## Nice to Have

- **Technical Enablement**: Track record of creating and delivering technical enablement.

- **Applied AI Knowledge**: Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures.

- **Regulatory Knowledge**: Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2.

- **Hyperscaler / Digital Native Background**: Talent coming out of hyperscalers, digital natives, distributed systems environments, or startups.

- **Fluency in Bahasa Indonesia**: Preferred for frequent travel to Indonesia and client communication.

## What We Offer

- Competitive base salary and variable compensation structure tied to commercial targets.

- Opportunity to work with cutting-edge technology and contribute to building a better Internet.

- Flexible work environment with hybrid work arrangement.

## About Cloudflare

Cloudflare is a technology company that helps build a better Internet by powering millions of websites and Internet properties.

## Skills

### Required
- Internet fundamentals
- Security
- Performance
- AI Proficiency
- Python
- JavaScript
- Bash
- Lua
- Go

### Nice to have
- Technical Enablement
- Applied AI Knowledge
- Regulatory Knowledge
- Hyperscaler / Digital Native Background
- Indonesian

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/cloudflare/jobs/8158617?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)