# Senior Implementation Manager

**Company**: Asana
**Location**: Chicago
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $147,000 - $167,000
**Category**: Consulting
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/asana/jobs/8304591?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e76a8454-425

## Description

We are seeking a Senior Implementation Manager to guide enterprise customers through their transition to Agentic Workflow Management (AWM). You will help customers define AI-powered work, align stakeholders, and drive measurable impact across their workflows.

The role is based in our Chicago office with a hybrid schedule: Monday, Tuesday, and Thursday in-office, with flexibility to work from home on Wednesdays and Fridays depending on the type of work and team partnerships.

## What you’ll achieve

- Lead structured onboarding engagements, aligning customer stakeholders on platform setup and workflow priorities.

- Document and transition clear implementation plans, capturing prioritized workflows and risk mitigation strategies.

- Guide customers through process mapping, workflow configuration, and user acceptance testing.

- Coordinate cross-functional delivery across time-bound engagements.

- Develop deployment roadmaps and forward-looking documentation.

- Lead recurring operational check-ins with customer account teams.

- Partner cross-functionally with Customer Success, Sales, and R&D.

- Build repeatable frameworks and engagement processes for operational consistency.

## About you

- Curious about AI tools and emerging technologies, with a willingness to learn.

- Proven experience in customer-facing implementation or consulting roles within SaaS or enterprise consulting environments.

- Strong understanding of generative AI and platform technologies.

- Ability to guide teams through AI change management and user adoption friction.

- Track record of managing complex enterprise projects and workstreams.

- Customer-centric approach with success in facilitating discovery sessions.

- Strong bias toward action, comfortable navigating ambiguity.

- Clear, structured communication skills.

- Collaborative mindset with experience aligning cross-functional internal partners.

## What we’ll offer

- Estimated base salary range: $147,000 - $167,000.

- Comprehensive compensation package, including equity, sales incentive pay, and benefits.

- Benefits include mental health, wellness & fitness benefits, career coaching & support, inclusive family building benefits, long-term savings or retirement plans, and in-office culinary options.

## Skills

### Required
- AI workflow design
- agent orchestration
- enterprise platforms
- data governance
- generative AI
- platform technologies

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/asana/jobs/8304591?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)