# Videogames Customer Service Representative

**Company**: Keywords Studios
**Location**: Mexico City
**Work arrangement**: remote
**Experience**: entry
**Job type**: full-time
**Salary**: $10,500 gross (before taxes)
**Category**: IT
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q64141679

**Apply**: https://apply.workable.com/j/0A7AC0FAFB
**Canonical**: https://yubhub.co/jobs/job_e755523c-9bd

## Description

We are looking for customer service representatives to join our Player Support team. As a Videogames Customer Service Representative, you will be responsible for communicating with players and solving their problems through written support. This includes responding to emails, tickets, and chats, and providing excellent customer service.

**Responsibilities**

- Communicate with players and solve their problems, such as lost accounts or questions regarding game details

- Provide excellent customer service through written support

- Respond to emails, tickets, and chats in a timely and professional manner

- Work in a fast-paced environment and adapt to changing priorities

- Collaborate with other team members to resolve complex issues

**Requirements**

- Strong written and verbal communication skills in English and Spanish

- Ability to multi-task and work in a constant evolution environment

- Excellent customer service skills

- Ability to actively listen to instructions and execute tasks communicated

- Full-time availability

- High School Diploma preferred but not required

- Living in Mexico City or Estado de Mexico

**Benefits**

- Salary: $10,500 gross (before taxes)

- Law Benefits

- 2 days off

- Career path

- After 3 months:

+ Medical expenses insurance  + Saving funds  + Grocery tickets ($1,200)

**Work Arrangement**

- Remote work arrangement

- Night shift (8PM - 5AM) and evening shift (12PM - 9PM) available

## Skills

### Required
- written and verbal communication skills in English and Spanish
- customer service skills
- ability to multi-task
- ability to adapt to changing priorities

### Nice to have
- Spanish language skills