# Strategic Customer Success Manager

**Company**: MongoDB
**Location**: Toronto, ON
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $130,000-$180,000 CAD
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/mongodb/jobs/8174879?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e72d825a-d81

## Description

Our Customer Success team is the linchpin of the post-sales customer relationship. As a Strategic Customer Success Manager, you are a trusted technical and business advisor helping our most significant strategic accounts navigate their long-term roadmaps on MongoDB.

You’ll be responsible for maximizing customer lifetime value and success for a book of G2000 business, acting as a strategic partner to C-suite and technical leaders to align MongoDB’s capabilities with their multi-year IT transformations.

Key responsibilities include:

- Proactively identifying and mitigating complex consumption risks by combining technical goals with success metrics and advising on sophisticated architectural strategies

- Conducting comprehensive customer business reviews for complex accounts, analyzing technical health and operational performance while translating insights into strategic value-based outcomes

- Leading the cross-functional development of comprehensive account programs, outlining key deliverables and resource allocations that drive customer maturity and global revenue realization

- Serving as the strategic voice of the customer within MongoDB, leveraging insights from complex environments and unique use cases to directly influence the product roadmap and coordinate cross-functional execution

Requirements:

- 9 to 12+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product

- 6+ years experience being accountable for customer health and revenue realization for a defined book of strategic G2000 business

- Excellent verbal and written skills with the proven ability to influence technical and business outcomes at the C-suite level without direct authority

- Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience

Benefits:

- Base salary range: $130,000-$180,000 CAD

- Equity

- Participation in the employee stock purchase program

- Flexible paid time off

- 20 weeks fully-paid gender-neutral parental leave

- Fertility and adoption assistance

- Registered Retirement Savings Plan (RRSP) with employer match

- Mental health counseling

- Backup child and elder care

- Health, dental, and vision benefits offerings

## Skills

### Required
- Technical Customer Success
- Solutions Architecture/Engineering
- Professional Services/Implementation
- Technical Account Management

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/mongodb/jobs/8174879?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)