# FCB Operator

**Company**: South Yorkshire Police
**Location**: Sheffield
**Work arrangement**: hybrid
**Job type**: full-time|part-time
**Salary**: £25,242- £27,204 per annum
**Category**: Other
**Industry**: Other

**Apply**: https://fa-exru-saasfaukgovprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/11285?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e7185de9-8c2

## Description

South Yorkshire Police is looking for motivated, professional, and enthusiastic individuals to join our Force Crime Bureau (FCB) – a team at the heart of ensuring crime is recorded accurately, ethically and to the highest standards.

As an FCB Operator, you will play a vital role in maintaining the quality and integrity of crime recording, supporting investigations, and helping ensure victims receive the service they deserve.

**Key Responsibilities:**

- Receive, review, and input all reports of crime from members of the public, police officers and police staff and other third-party organisations on computerised systems received either by telephone or via other SYP systems.

- Provide advice on matters relating to the recording of crime in line with the Home Office Counting Rules.

- Utilise local decision-making tools (THRIVE/NDM) to determine whether crimes can be filed within FCB or passed for further research and investigation.

- Inform and advise victims regarding the filing of crime, progression of investigations and finalisation in line with VCOP.

- Identify erroneous records within South Yorkshire Police’s crime recording system and liaise with supervision to progress actions required to correct these.

**What We Offer:**

- A highly competitive salary and access to a generous pension scheme

- Generous annual leave allowance

- A wide range of family-friendly policies including enhanced maternity, paternity, and adoption leave

- Flexible working arrangements including flextime and hybrid working for some roles

- Job sharing/part-time working for some roles

- A transparent and collaborative team culture underpinned by our core values of Fairness, Integrity & Trust (FIT)

**Skills and experience:**

- Excellent customer service skills with a customer centric approach.

- Must have a flexible approach to work to meet the needs of the organisation including working a 24-hour shift system and weekends where applicable.

- Must have proven ability in the use of windows-based computer systems, either by qualification or work experience

## Skills

### Required
- customer service
- windows-based computer systems
- flexible approach to work

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Source: [Apply at fa-exru-saasfaukgovprod1.fa.ocs.oraclecloud.com](https://fa-exru-saasfaukgovprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/11285?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)