# Mid-level Desktop Support Tech Lead

**Company**: Leidos
**Location**: San Diego, CA
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Salary**: $50,700.00 - $91,650.00
**Category**: IT
**Industry**: Technology

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/San-Diego-CA/Desktop-Support-Technical-Lead_R-00195473?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e710c8f8-ca4

## Description

We are seeking a Mid-level Desktop Support Tech Lead to join our Field Services team at a government site in North Island. As a key member of the team, you will provide direct desk-side support to customers, troubleshoot and repair IT devices, and offer peer training and advanced technical guidance.

**Responsibilities**

- Serve as the backup to the Site Operations Lead

- Work on VIP tickets as needed

- Assist other technicians in resolving complex issues

- Manage customer tickets according to established Service Level Requirements (SLRs)

- Ensure proper ticket handling

- Troubleshoot and resolve user computer issues, including hardware and software-related concerns

- Ensure customer tasks are completed within the set timeline

- Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components

- Process retiring computers, including retrieving the computer, clearing the BIOS, removing the SSD, and completing return shipment paperwork

- Order and replace computer components, and return defective components

**Requirements**

- US Citizen

- DoD Secret Clearance

- High school diploma with 4+ years of prior relevant experience

- Valid DoD 8570 IAT Level II: Security+ or higher Certification

- Demonstrated expertise in IT Enterprise Operations

- Excellent customer service skills

- Excellent oral and written communication skills

**Preferred Qualifications**

- Organized and detail-oriented

- Strong leadership skills

- Self-motivated and self-directing

- Strong collaboration, prioritization, and adaptability skills

- Ability to manage and prioritize own work and that of their team

- Independent decision-making

- Analytical thinking

- Ability to effectively communicate with all organizational levels

**Physical Requirements**

- Must be able to lift and carry 50 lbs. for up to 100 feet at a time

- Must be able to lift 25 lbs. vertically using ladders

- Must be able to work in confined spaces, such as raised floors or communications closets

- Must be able to work in noisy environments, such as data centers and operations centers

- Must have normal color vision and correctable vision to 20/20 or better

- Must have depth perception to work safely on ladders and in confined spaces

- Must be able to drive a personal or corporate vehicle to different locations

**Pay Information** The hourly rate for this position is $35.85. The pay range for this job level is $50,700.00 - $91,650.00.

## Skills

### Required
- IT Enterprise Operations
- Security+
- troubleshooting
- hardware
- software

### Nice to have
- leadership
- collaboration
- prioritization
- adaptability
- analytical thinking

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/San-Diego-CA/Desktop-Support-Technical-Lead_R-00195473?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)