# Customer Success Manager - Marketing Orchestration Solutions

**Company**: Adobe
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://adobe.wd5.myworkdayjobs.com/en-US/external_experienced/job/Bangalore/Presales-Data---Campaign-Solution-Architect_R167316?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e6f69466-a5b

## Description

Operate in a fast-paced environment where you will be responsible for driving multiple customer opportunities in parallel and preparing compelling proposals with technical solutions design, engagement & execution approach, timelines, and estimates.

Lead deep discovery sessions with clients to understand their key business needs, implementation use cases, and technical requirements. Communicate confidently and pro-actively with customers and internal stakeholders throughout the pre-sales cycle.

This role bridges business strategy and technical implementation, ensuring scalable, secure, and high-performing marketing orchestration solutions that drive personalization, engagement, and measurable business outcomes.

Excellent customer-facing skills with experience presenting to and achieving consensus from senior executives (managers, directors, VPs, CMOs, and CXOs).

Technology focus: Campaign solutions - Adobe Campaign standard / classic v7, v8 & Adobe Journey Optimizer (AJO). Experience in selling campaign implementations, replatforming, and campaign operations.

Responsibilities:

- Design end-to-end campaign and journey orchestration solutions across email, SMS, push, web, in-app, paid media, and offline channels.

- Architect scalable data models, segmentation frameworks, and personalization strategies.

- Define real-time and batch data ingestion patterns (CDP, CRM, ERP, data lake, streaming).

- Ensure proper data governance, privacy compliance (GDPR, CCPA), and consent handling.

- Ensure solution scalability for high volumes.

- Configure journeys, workflows, triggers, event-based campaigns, and decisioning logic.

- Architect integrations with CRM systems (Salesforce, Microsoft Dynamics, etc.), CDPs (AEP, Tealium, Segment, etc.), data warehouses/lakes, APIs, and streaming systems.

- Offer Decisioning, Identity Service management, XDM Understanding, and real-time event configuration.

- Define email and mobile channel best practices.

- Ensure sender reputation management and deliverability optimization.

- Architect suppression logic, frequency caps, and contact policies.

Benefits:

- Comprehensive benefits programs

- Focus on people, purpose, and community

- Adobe for All

- Opportunities for growth and development

## Skills

### Required
- Adobe Campaign
- Adobe Journey Optimizer
- Marketing Orchestration
- Customer Success
- Technical Sales
- Solution Architecture
- Data Governance
- GDPR
- CCPA

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Source: [Apply at adobe.wd5.myworkdayjobs.com](https://adobe.wd5.myworkdayjobs.com/en-US/external_experienced/job/Bangalore/Presales-Data---Campaign-Solution-Architect_R167316?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)