# Global Operations Associate **Company**: Flexport **Location**: Amsterdam **Work arrangement**: onsite **Experience**: mid **Job type**: full-time **Category**: Operations **Industry**: Logistics & Supply Chain **Apply**: https://job-boards.greenhouse.io/flexport/jobs/8378837?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/job/global-operations-associate-e6e08724-d35/ ## Description At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. The role of the Operations Associate is a critical part of making Flexport's mission to make global trade easy for everyone a reality. You will be responsible for ensuring that all customer shipments are executed according to plan, on time and within budget. You will: - Be the 'front line' in ensuring the highest standard of Flexport quality: shipments move on-time, exceptions are handled proactively, and clients receive a first-class experience through timely, clear communication. - Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery, independently managing your priorities and commitments. - Follow standard operating procedures (SOP) and proactively flag opportunities for improvement. - Solve client issues quickly and ensure smooth operations at origin and destination, developing solutions independently and escalating to senior team members as needed. - Act in the best interest of the company by avoiding leakages and ensuring cost conscious behavior. - Seamlessly coordinate day-to-day operations with the relevant internal and external partners for your team's scope. - Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements. - Assist the shipments managed by partners as we drive partner autonomy and parity with insourced operations (if applicable in a given region). - Use data and operational tools to inform decisions, identify patterns in your work, and contribute to efficiency improvements. Requirements: - BA/BS Degree or completed professional training as forwarding agent. - 2+ years of experience in operations, logistics or freight forwarding. - Have a technology (and AI) first mindset and can thrive in a fast paced environment. - Effective time management. Be able to properly prioritize and manage a large volume of tasks. - Attention to detail. - Ability to effectively seek and receive feedback. - Effective communication both verbally and in writing. - Teamwork and relationship building. - Orientation towards working smarter and adopting best practices and standardization. - Problem-solving capabilities. - A 'compliance first' attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry. - A client service mindset; you are obsessed with client satisfaction, and strive to investigate and troubleshoot the client's problem. - Language requirement: Mandatory Dutch and fluency in English. What's in there for you: - An opportunity to contribute to one of the fastest-growing companies, where you'll have the chance to create a global impact while being a part of a thriving multinational environment. - 25 working days paid vacation per calendar year, based on a 40 hour work week, on top of the regular Belgian public holidays. - Lunches compensation: Flexport offers meal vouchers covering lunches up to 10 EUR a day. - Medical insurance: Flexport offers employees a group health insurance and covers 100% of the premium for employees. - Pension: Flexport offers employees a group insurance scheme with AXA Belgium. - Employee Assistance Program through Aetna Resources for Living: Flexport provides an employer-sponsored program at no cost to you and your household members. - Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child. For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - operations - logistics - freight forwarding - time management - attention to detail - communication - teamwork - problem-solving - Dutch - English --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/flexport/jobs/8378837?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)