# FBS Product Analyst Customer Retention

**Company**: Capgemini
**Location**: México
**Work arrangement**: remote
**Experience**: mid
**Job type**: full-time
**Category**: Finance
**Industry**: Finance
**Wikidata**: https://www.wikidata.org/wiki/Q1034621

**Apply**: https://jobs.workable.com/view/hVwSyeYkF2tHVNoxMGMRZs/remote-fbs-product-analyst-customer-retention-in-mexico-at-capgemini
**Canonical**: https://yubhub.co/jobs/job_e6e03eaf-16f

## Description

## FBS Product Analyst Customer Retention

Our client is a leading insurer seeking a skilled FBS Product Analyst to support customer retention initiatives. The successful candidate will work closely with the retention leader to analyse data and create monthly retention reports.

### Responsibilities

- Obtain and evaluate data to support customer retention initiatives

- Analyse information using data and support retention leader in creating monthly retention report outs

- Develop and implement strategies to improve customer retention

- Conduct market research to identify opportunities for growth and anticipate potential threats to the product's success

- Demonstrate a solid grasp of property and casualty insurance knowledge including product composition, coverages and exposures, rating methodology, and general underwriting philosophy

### Requirements

- Fluent English skills

- Minimum required work experience: 3 to 6 years

- Bachelor's degree: required (Analytics)

- Experience in Customer Retention processes

- Experience in Insurance Companies is a preferable

### Skills

- Data Analytics - Intermediate

- Customer Experience - Intermediate

- Retention Reporting - Intermediate

- Communication - Intermediate

- Power BI - Intermediate (4-6 Years)

- Excel - Intermediate (4-6 Years)

- PowerPoint - Intermediate (4-6 Years)

### Benefits

This position comes with a competitive compensation and benefits package:

- Competitive salary and performance-based bonuses

- Comprehensive benefits package

- Career development and training opportunities

- Flexible work arrangements (remote and/or office-based)

- Dynamic and inclusive work culture within a globally renowned group

- Private Health Insurance

- Pension Plan

- Paid Time Off

- Training & Development

## Skills

### Required
- Data Analytics
- Customer Experience
- Retention Reporting
- Communication
- Power BI
- Excel
- PowerPoint

### Nice to have
- Experience in Insurance Companies