# Airport Customer Service Agent

**Company**: ABM
**Location**: Aberdeen
**Work arrangement**: onsite
**Job type**: part-time
**Salary**: Competitive
**Category**: Operations
**Industry**: Aviation
**Wikidata**: https://www.wikidata.org/wiki/Q758376

**Apply**: https://jobs.workable.com/view/8G5ATiUd8Sjj1ALD4ekmQb/customer-service-host-in-dyce-at-abm-uk?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e6dac7f1-bbd

## Description

We are seeking an Airport Customer Service Agent to work at Aberdeen Airport, providing exceptional service to passengers and supporting airport operations.

**Job Overview** As an Airport Customer Service Agent, you will play a critical role in ensuring a smooth travel experience for passengers. You will be responsible for managing passenger queues, assisting with security procedures, and providing general customer support.

**Responsibilities**

- Manage passenger queues and flow control, including queuing systems

- Assist with passenger flow within the departure lounge, International Walkway, Arrivals, and gate areas

- Prepare passengers for security checks

- Assist with Central Search at peak times and undertake access control

- Handle varied passenger queries and provide general wayfinding support

- Assist the Passenger With Reduced Mobility service as required

- Report operational issues or events, failed service levels, asset or facility issues, and inadequate provision of flight information to the Terminal team

- Assist during periods of irregularity as directed by the Airport Duty Manager

- Exercise general vigilance around the Terminal building

- Promote the use of self-service check-in kiosks

- Manage the lost and found office, logging items, ensuring they are secure, and returning them to their owners

- Ensure all kiosk and common use check-in equipment is serviceable and engage with support contractors as required

- Provide First Aid support (training will be provided)

**Requirements**

- Right to work in the UK

- 5-year checkable employment/education history

- Willingness to work weekend shifts

- Excellent communication skills

**Desirable Skills**

- Excellent communication and interpersonal skills

- Flexibility

- Innovative approach

- Achievement-oriented

- High energy and drive

- Courteous and patient demeanor

- Security awareness

**Benefits**

- 24/7 GP support for you and your immediate family

- Mental health support and life event counseling

- Get Fit programme

- Financial and legal support

- Cycle to work scheme

- Access to Perks at Work, our innovative employee app

## Skills

### Required
- Communication
- Customer Service
- Security Awareness
- First Aid

### Nice to have
- Flexibility
- Innovative approach
- Achievement-oriented
- High energy and drive
- Courteous and patient demeanor

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/8G5ATiUd8Sjj1ALD4ekmQb/customer-service-host-in-dyce-at-abm-uk?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)