# Director, Global Deal Desk

**Company**: Starburst
**Location**: Boston, MA
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $185,000-$225,000 USD
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/starburst/jobs/5309069008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e6becc63-e8c

## Description

The Director, Global Deal Desk leads Starburst's global deal desk function, building and scaling a strategic capability that ensures complex commercial transactions are structured, reviewed, approved, and executed with speed, consistency, and control.

Responsibilities:

- Lead the global deal desk function, building and scaling a best-in-class capability that supports revenue growth across regions.

- Own end-to-end deal approval workflows, including non-standard terms, pricing approvals, and deal structure reviews, driving process clarity, turnaround time, and SLA adherence.

- Partner with Sales, Finance, and Legal to structure complex and non-standard deals that balance customer needs, revenue integrity, and company policy.

- Act as a trusted advisor to Sales leadership on complex deal structures, pricing strategy, billing models, and discounting.

- Develop and maintain deal desk playbooks, approval guidance, deal scoring and risk assessment frameworks, and reference materials that scale consistent decision-making.

- Design and monitor metrics and dashboards to track cycle times, SLA performance, and deal quality, and translate escalation and exception patterns into policy and enablement improvements.

- Manage contract lifecycle operations, including templates, redlines, and data accuracy across Salesforce and CPQ systems, in partnership with Legal and Business Applications.

- Collaborate with Revenue Operations, Sales Operations, Commissions, and Business Applications to streamline quote-to-cash processes and cross-functional handoffs.

- Lead, mentor, and develop the deal desk team, building a high-trust, high-judgment operating model that scales with the business across theaters.

Requirements:

- 8+ years of experience in deal desk, revenue operations, sales operations, finance, or commercial operations, including experience building or scaling a deal desk function from the ground up.

- People management experience, with a track record of leading, mentoring, and developing a team.

- Deep understanding of B2B SaaS and consumption-based business models, pricing strategies, and contract structures.

- Strong knowledge of CPQ and CLM systems (Salesforce CPQ, DealHub, or similar) and experience maintaining data accuracy across Salesforce and adjacent RevOps systems.

- Demonstrated experience working cross-functionally with Sales, Finance, Legal, and Operations, with the judgment to balance growth, customer flexibility, and policy compliance.

- Experience building or improving approval workflows, operating procedures, and scalable process documentation, with strong analytical skills to identify patterns and manage escalations.

- Exceptional communication and stakeholder management skills, with the ability to influence senior stakeholders across levels and functions.

Benefits:

- Competitive pay

- Attractive stock grants

- Flexible paid time off

- Comprehensive benefits offering

- Equity packages (ISOs)

## Skills

### Required
- deal desk
- revenue operations
- sales operations
- finance
- commercial operations
- CPQ
- CLM
- Salesforce

### Nice to have
- global deal support
- discount governance
- non-standard order form terms
- revenue recognition standards (ASC 606)

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/starburst/jobs/5309069008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)