# IT Operations Team Coordinator

**Company**: Netguru
**Location**: Poznań, Greater Poland Voivodeship
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: up to 16,500 PLN gross (Contract of Employment), up to 20,000 PLN nett (B2B Contract)
**Category**: Operations
**Industry**: Technology

**Apply**: https://apply.workable.com/j/53867C8F93?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e6a75dc5-27e

## Description

Netguru is a trusted partner in digital commerce, empowering businesses with cutting-edge technology, AI-powered personalization, and world-class engineering and design teams. A certified B Corporation®, Netguru is trusted by major brands including IKEA, VW, OLX, Delivery Hero, Żabka, Wolt, Careem, and Vinted.

We are currently looking for a passionate and proactive IT Operations Team Coordinator. As an IT Operations Team Coordinator, you will be responsible for coordinating the IT operations team, ensuring smooth day-to-day operations, and implementing strategies to improve efficiency.

## Salary:

- up to 16,500 PLN gross (Contract of Employment)

- up to 20,000 PLN nett (B2B Contract)

## Tasks & Responsibilities:

- Ownership and subject matter expert for tools such as Google Workspace, Azure, O365, Make, Jira, 1Password, Slack

- Conducting regular meetings with team members, assigning tasks, and consulting on their progress

- Monitoring happiness and atmosphere within the team, gathering, giving, and acting on feedback

- Taking care of team members' development and helping them get the most out of their potential

- Planning development budget and executing HR processes

- Connecting people with the company’s strategy, NG processes, and keeping them up-to-date with company news

Additionally, you will be responsible for more operational tasks such as:

- Managing day-to-day operations of the Service Desk Team at Netguru

- Ensuring set KPIs and SLAs are met to deliver the best quality of service to internal stakeholders

- Co-creating and monitoring policies and procedures for Service Desk Team

- Handling queries and escalations from stakeholders

- Managing and communicating change in the department and to the organisation

- Monitoring hardware stock, responsibility of orders, and EOL processes

- Resource allocation/scheduling to meet the demands of delivering a service and managing changing priorities and issues

- Anticipating the impact of business decisions on team’s operations and taking appropriate action

- Handling cross-departmental cooperation when dealing with shared responsibility areas

## Requirements

- Very good command of written and spoken Polish (min. C1) and English (min. B2)

- Experience in managing a team of at least 3-5 people

- Experience with tools such as Google Workspace, Azure, O365, Make, Jira, 1Password, Slack

- Experience in working in an IT environment (working in an Agile environment is a plus)

- Experience in working with ITSM or similar framework

- Experience in use of one of the following ITSM tools: Jira SM, Zendesk, Freshdesk, Service Now

- Experience in managing hardware asset registry for laptops, accessories, etc.

- Experience in working in a fast-changing company (e.g., software development organisation)

- ITIL Foundation Certificate

- Ability to motivate and grow your team

- Proactive and a good team player

- Experience managing macOS and Windows endpoints

## Benefits

- Access to the WorkSmile platform offering benefits adapted to your preferences

- Multisport card, private health insurance package, life insurance, and hundreds of other options to choose from 15 categories

- PLN 175 monthly lump sum (ryczałt) for remote employees

- Discounts on Apple products

- Various internal initiatives: Team workshops and integration events, webinars, and knowledge sharing sessions

## Skills

### Required
- Google Workspace
- Azure
- O365
- Make
- Jira
- 1Password
- Slack
- ITSM
- Jira SM
- Zendesk
- Freshdesk
- Service Now
- ITIL Foundation Certificate
- Polish
- English
- macOS
- Windows

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Source: [Apply at apply.workable.com](https://apply.workable.com/j/53867C8F93?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)