# Client Experience & Enablement Specialist

**Company**: Flipp
**Location**: Mexico
**Work arrangement**: remote
**Experience**: mid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/flipp/jobs/8279402?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e699cf37-15c

## Description

The Client Experience & Enablement Specialist is a highly autonomous role responsible for managing client relationships, technical execution, and operational performance. The Specialist will work within a dual-track pod structure, owning either a high-revenue Core enterprise portfolio or a high-velocity Longtail & Onboarding portfolio.

Key responsibilities include:

- Enterprise Portfolio Optimization & Revenue Safeguarding: Manage complex multi-banner portfolios, accelerate SLAs, and optimize processes.

- High-Velocity Scaling & Global Integration: Lead end-to-end technical onboarding for new retailers, manage SLAs, and escalate issues.

- Shared Universal Responsibilities: Identify un-monetized content, design VoC documentation, and drive continuous improvement.

The ideal candidate will have 1-3 years of experience in project coordination and client/customer service, with a growth mindset and motivation to learn.

## Skills

### Required
- project coordination
- client management
- customer service

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/flipp/jobs/8279402?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)